Job Title

Client Solutions Specialist - BilingualLocation: Remote within CanadaReports to: Team Lead, Client SolutionsSalary Range - $47,000 - $50,000 annuallyWhy Join NBI?Northern BI has been a trusted leader in telematics since 2008 and has experienced strong, consistent double-digit growth over the past five years. With an exceptional client retention rate of over 95%, were known for our hands-on, collaborative approach and our commitment to delivering outstanding customer support. As a top global Geotab partner, we take pride in the quality of our solutions and the strength of our team. We also offer competitive bonus programs for all roles, reinforcing our dedication to recognizing and rewarding great work.About the RoleAs a Bilingual Client Solutions Specialist, you will play a key role in onboarding and supporting our clients. You will deliver training, provide technical assistance, and troubleshoot both hardware and software issues. You will also guide clients through software features, configure reports in Excel, and ensure they receive a positive and seamless experience.This position can be remote across Canada, or hybrid within Atlantic Canada.ResponsibilitiesProvide professional customer services support to NBI clientsSupport My Geotab, Geotab hardware, and third-party hardware and softwareProvide successful resolution to customer complaintsTrain internal staff as requiredProvide introductory software training to new clientsProvide software training to new users of existing clientsProvide software/hardware refresher training to existing clientsProvide impromptu how to sessions on specific items in the softwareReport escalating and severe customer concerns and issues to managementDemonstrated professionalism and poisePreserve the confidentiality and security of customer data and informationExceptional relationship building skillsEscalate cases to Geotab and third-party vendors to resolve complex problemsIdentify software bugs and record and escalate as requiredQualificationsThis opportunity may be a great fit for you if:You are bilingual in French and English (required)You have post-secondary education or equivalent experienceYou have 13 years of experience in training, technical service, or supportYou are proficient in Microsoft Office, especially ExcelYou bring strong customer service experienceYou have experience using CRM platforms (Salesforce preferred)Your written and verbal communication skills are clear, professional, and effectiveYou possess strong attention to detail and excellent organizational skillsYou can work rotational shifts MondayFriday between 8:00 am9:00 pm (AT)Typical shifts include 85, 96, and 129You are comfortable working either in-office or remotelyWork With UsWere looking for people who are passionate about what they do, who believe in our core values, and who strive to go above and beyond for our customers every day. If you have a strong work ethic, enjoy rising to challenges, and want to be part of a fast-growing Atlantic Canadian company, wed love to hear from you.