Job Title

Company DescriptionHydreight Technologies Inc. (TSXV: NURS, OTCQB: HYDTF) is a leading health technology company building the largest mobile clinic network across the United States, currently serving patients in over 650 and growing cities. Through a fully integrated, end-to-end platform, Hydreight enables licensed healthcare professionalsincluding nurses, nurse practitioners, and med spa providersto deliver care directly to patients in homes, offices, and hotels.Hydreights platform supports the full lifecycle of direct-to-consumer (D2C) healthcare delivery, including patient intake, clinical documentation, compliance, inventory management, payments, and analytics. The company also operates a nationwide 503B pharmacy network serving all 50 states. Revenue is generated through SaaS subscriptions, product margins, service fees, and enterprise white-label partnerships.Role DescriptionHydreight is seeking a full-time, on-site Operations Manager based in Vancouver, BC to oversee and scale day-to-day operational execution across its D2C and enterprise health platform.This role is responsible for owning core operational workflows spanning onboarding, fulfillment, clinical operations coordination, pharmacy operations, and cross-functional execution. The Operations Manager will partner closely with Medical, Pharmacy, Product, Customer Support, and Enterprise teams to ensure operational efficiency, regulatory alignment, and a high-quality client and patient experience.This role is ideal for an operator with experience in health tech, telehealth, or D2C platforms who thrives in fast-growing environments and enjoys building structure, processes, and accountability.Key ResponsibilitiesOperational Execution & ScaleOwn and manage end-to-end operational workflows across onboarding, ordering, fulfillment, and ongoing account supportEnsure smooth coordination between clinical teams, pharmacy partners, enterprise clients, and internal stakeholdersIdentify operational bottlenecks and design scalable processes to support rapid platform growthDevelop and maintain SOPs, playbooks, and operational documentationCross-Functional LeadershipAct as a central point of coordination across Medical Operations, Pharmacy, Product, Engineering, and Customer SupportTranslate business and clinical requirements into clear operational processesPartner with Product and Engineering to provide operational feedback that informs roadmap prioritiesPerformance & OptimizationDefine and track operational KPIs related to onboarding timelines, order accuracy, fulfillment SLAs, and client satisfactionAnalyze data to drive continuous improvement and operational efficiencyProactively identify risks, compliance considerations, and operational gapsClient & Partner ExperienceSupport enterprise clients through onboarding, launch, and scale from an operational perspectiveServe as an escalation point for complex operational issuesEnsure a consistent, high-quality experience for providers and partners on the platformQualifications & Experience35+ years of experience in operations, program management, or operational leadership within SaaS, health tech, or D2C platformsStrong understanding of regulated environments (healthcare, pharmacy, telehealth, or fintech preferred)Proven experience building and scaling operational processes in high-growth companiesStrong analytical and problem-solving skills with a data-driven mindsetExcellent communication and stakeholder management skillsHighly organized, detail-oriented, and comfortable managing multiple prioritiesExperience working cross-functionally with technical, clinical, and business teamsBachelors degree in Business, Operations, Healthcare Administration, or a related field preferredWhat Success Looks Like in This RoleOperational workflows are clearly defined, scalable, and consistently executedEnterprise and D2C partners experience smooth onboarding and reliable fulfillmentInternal teams operate with clarity, accountability, and strong cross-functional alignmentKey operational metrics improve quarter over quarterThe platform scales without sacrificing quality, compliance, or customer satisfactionWhat Hydreight OffersCompetitive compensation and growth opportunitiesA high-impact leadership role within a rapidly scaling health tech companyExposure to enterprise healthcare, D2C platforms, and regulated operationsSupportive, collaborative team environmentOpportunity to help shape the future of decentralized healthcare deliveryEqual Opportunity StatementHydreight is an equal opportunity employer. We are committed to building an inclusive, diverse, and supportive workplace and welcome applicants from all backgrounds.