Job Title

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**Job Description:****Bilingual Customer Service Supervisor -Canada** **(Solventum)- (Mississauga Based)****3M Health Care is now Solventum**At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.## The Impact Youll Make in this RoleAs a **Bilingual Customer Service Supervisor**, you will lead the day-to-day operations of our customer support center serving customers across Canada. Your focus will be to deliver an exceptional customer experience through proactive problem-solving, strong people leadership, and operational execution.As a Customer Service Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:* Leading and developing a high-performing team through recruiting, onboarding, training, coaching, performance management, and recognition to drive productivity, engagement, and retention.* Communicating and reinforcing policies, procedures, and operational updates; coaching to performance expectations and validating quality outcomes.* Partnering with Sales and cross-functional teams to understand customer needs, drive customer-centric solutions, and ensure consistent service delivery.* Owning operational performance including KPI and SLA execution, backlog management, quality assurance, and escalations; driving continuous improvement and best practice adoption.* Planning and executing resource coverage to support national operations during hours of operation while ensuring transaction quality and compliance.* Empowering team members to resolve customer issues effectively and improve the customer experience.* Conducting audits, mentoring, corrective actions, and performance calibration to maintain high standards and consistent outcomes.* Serving as the point of contact for the Courtney Park **(Mississauga)** facility, ensuring EH&S compliance and a safe, orderly work environment aligned with local and Canadian requirements.## Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:* Bachelors degree or higher (completed and verified prior to start) from an accredited institution**OR*** High School Diploma/GED (completed and verified prior to start) from an accredited institution**AND**In addition to the above requirements, the following are also required:* Experience managing a remote and/or hybrid team, including employee engagement, training, performance management, and team development.* Four (4) years of experience managing diverse customer support teams* Eleven (11) years of service, distribution, or operations experience* Experience with ERP systems (e.g., **SAP and/or Oracle**).* Experience planning, tracking, and reporting on **KPIs, SLAs**, and operational performance metrics.* Workplace Environmental Health & Safety (EH&S) knowledge and experience.* Facility management experience (site oversight, safety, operational coordination).* Bilingual fluency in **English and Canadian French**.* Ability to travel up to **