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Manager, Digital Product & Operations Digital Experience page is loaded## Manager, Digital Product & Operations Digital Experiencelocations: Hybrid: Edmontontime type: Full timeposted on: Posted Todayjob requisition id: R1085Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. Were committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we doand place trust in our employees to deliver our vision.Working at Alberta Blue Cross means having a career where youll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.**OVERVIEW:**The Digital Product team at Alberta Blue Cross continues to grow in scale, complexity, and impact. To support this growth, we are seeking a Manager, Digital Product Management and Operations to lead our product management practice and strengthen how digital products are planned, delivered, and measured.This role provides people leadership for all Digital Product Managers (DPMs) and Digital Product Owners (DPOs) and is accountable for product operations across the digital product portfolio. The Manager ensures product teams operate with clarity, consistency, and a strong focus on customer and business outcomes.Reporting to the Director, Digital Product Portfolio & Governance, this role plays a critical part in enabling effective product execution, orchestrating portfoliolevel planning, and supporting the successful delivery of digital strategy.**WHERE YOU WILL WORK:**You will have flexibility in how and where you work. While this role may primarily work from home most of the time, there will be opportunities to come into the office for key planning sessions, team events, and purposeful collaboration.**WHO YOU ARE:**You are an experienced product leader who is energized by building strong teams and scalable ways of working. You bring structure without rigidity and,* are comfortable operating across people, process, and portfolio,* are motivated by coaching and developing others,* bring clarity and calm to complex environments,* think in terms of outcomes, value, and tradeoffs,* are collaborative and effective at influencing across functions, and* value transparency, discipline, and continuous improvement.**WHAT YOU WILL DO:*** People leadership and capability development + Lead, coach, and develop Digital Product Managers and Product Owners. + Set clear expectations, goals, and performance standards. + Support career development and progression across product roles. + Foster a culture of accountability, customercentricity, learning, and continuous improvement. + Support hiring, onboarding, and workforce planning for the digital product team.* Product Management leadership + Ensure each product has a clear vision, roadmap, success metrics, and accountable ownership. + Partner with the Director to support prioritization and sequencing across the portfolio. + Identify crossproduct dependencies, risks, and opportunities to optimize value delivery. + Collaborate closely with technology, business, and operations partners to ensure alignment.* Product operations and ways of working + Lead product intake, planning, and roadmap management processes. + Lead portfolio planning deliverables and quarterly planning rhythms. + Improve delivery predictability, crossteam coordination, and operational efficiency.* Strategy enablement and execution support + Support the execution of digital product strategy and compliance of the digital standards. + Lead analysis and synthesis for multi-product strategic initiatives and emerging problem spaces. + Prepare consumable insights, recommendations, and tradeoff options. + Lead various product release communication and quality control with participants.**WHAT YOU WILL HAVE:*** 8+ years of experience in digital product management, product operations, or related roles.* 3+ years of experience leading and developing product managers, product owners, or similar roles.* Experience working in complex, crossfunctional environments.* Strong understanding of product discovery, delivery, portfolio planning, and Agile ways of working.* Comfort using data and metrics to inform prioritization and performance discussions.* Experience in regulated or complex industries (e.g., insurance, healthcare, or financial services) is an asset.* Postsecondary degree or diploma in business, technology, or a related field, or equivalent experience.* Proficiency with tools such as Jira, Mural, Figma, Monday.com, and Microsoft 365.**WHAT WE WILL DO FOR YOU:*** Support a healthy work/life balance.* Invest in your growth and expertise.* Provide opportunities mentorship from across the organization.* Be part of maturing our user experience practice.If your experience looks a little different from what weve identified and you think you can rock the role, wed love to learn more about you.This position will remain open until a suitable candidate is selected.Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online atWe believe in what we doand place trust in our employees to deliver our vision.* The Blue Cross symbol and name are registered marks of the Canadian Association of Blue Cross Plans, an association of independent Blue Cross plans. Licensed to ABC Benefits Corporation for use in operating the Alberta Blue Cross Plan. Blue Shield is a registered trade-mark of the Blue Cross Blue Shield Association.Alberta Blue Cross is an Alberta based not-for-profit, dedicated to delivering exceptional customer experience and community leadership. We are committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans. #J-18808-Ljbffr