Job Title

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance ! This is what Applied Canada stands for. Applied is a leading valueadded distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior PerformanceSM ! This is what Applied Canada stands for. Applied is a leading valueadded distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Digital Order Specialist . This role can be onsite or hybrid remote/onsite. Location is flexible for anywhere Applied operates in Canada, however preference is close to one of our major service centres.Position SummaryReporting directly to the DOT (Digital Order Team) Manager , the successful candidate will work to provide leadership on customer portals across Applied Canada's Service Centres in order to maximize profitability and efficiency. This role requires a strategic thinker and problem solver with a strong business analytic skill set (the ability to think outside the box) and a desire to improve our process and data.Roles and ResponsibilitiesHandle and process large volumes of data efficiently, ensuring data integrity and accuracy for all digital/portal customersExhibit a strong interest in customer satisfaction and a desire to provide excellent customer serviceCoordinate and collaborate with internal and external Accounts Receivable departments to ensure all assigned digital customer invoices are currentEffectively communicate with and direct internal CSSR/DOT members on portal processes, ensuring timely resolution of issuesMonitor and follow up on overdue invoices to expedite payment and resolve discrepanciesMaintain thorough records of invoicing activities and customer interactionsIdentify opportunities to improve invoicing process and efficiencyCultivate lasting relationships with customers while addressing overdue invoicesResolve discrepancies or issues promptly and professionallyActively involved in all digital sales activitiesDemonstrate proficiency in meeting task deadlines through effective time management skillsTake lead on individual projects and incorporate them into personal scheduleDevelop knowledge and expertise of best practices and endtoend business processesDemonstrates enthusiasm, a positive attitude and a strong desire to succeedAbility to multitask effectively in a busy environment while consistently maintaining professionalismAssist other branches by processing orders in a timely manner when DOT team members are unavailableProvide guidance, training and support to other DOT membersObserve any opportunity for Continuous Improvement to reduce waste in digital/portal processProvide additional order management support as requiredOther tasks and projects as assignedPreferred Education & ExperienceBachelor's degree in analytics/statistics or business, or 5 years equivalent experience in a related industrySpecific SkillsSAP and customer service portal experienceHigh proficiency in Microsoft ExcelStrong written and verbal communication skills as well as proven problem solving and analytical skillsPrioritization and organizational skills with the ability to work selfdirectedDemonstrated ability to work in a collaborative manner with multiple stakeholdersAbility to develop new processes and drive process improvements with clear improvement resultsAble to work in a team environment and utilize all available resourcesWorking ConditionsPosition has opportunity to be based in an AIT Canada location or in a hybrid remote/onsite structure.We Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas.BenefitsCompetitive compensation and bonus opportunitiesHealth, vision, and dental coverage, RRSP w/ company matchPaid vacation, sick time, and company holidaysTuition reimbursement and opportunities for developmentCompany supported community involvement opportunitiesWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.#J-18808-Ljbffr