Job Title

OverviewIntuit est la plateforme technologique financire mondiale qui favorise la prosprit des personnes et des communauts que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilit de prosprer. Nous ne cessons jamais de travailler pour trouver de nouvelles faons innovantes de rendre cela possible.Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Responsibilities (French) Dans ce rle, vous aiderez nos clients remplir leurs dclarations de revenus en utilisant les produits Intuit TurboImpt. En fournissant des conseils fiscaux et en examinant les dclarations de revenus personnelles des clients qui remplissent eux-mmes leur dclaration de revenus, en prparant des dclarations de revenus compltes et en grant les demandes de produits/logiciels, vous travaillerez acclrer notre objectif de favoriser la prosprit dans le monde entier. Vous utiliserez les sites Web gouvernementaux, les ressources professionnelles et l'expertise de l'quipe pour rechercher et fournir la bonne rponse au client dans des termes quil comprendra. Il s'agit d'un rle virtuel en contact avec la clientle, vous utiliserez donc notre logiciel de communication vido de pointe pour interagir avec les clients et vous documenterez vos interactions pour conserver des dossiers prcis. En tant qu'expert en impts, vous avez un minimum de deux (2) ans d'exprience rmunre en prparation d'impts professionnels. Il vous sera demand de fournir votre identifiant de reprsentant (RepID) de lARC pour permettre votre utilisation du service Reprsenter un client de l'ARC lors de votre intgration russie. Vous avez de l'exprience dans l'utilisation de logiciels fiscaux professionnels pour prparer et produire des dclarations de revenus personnelles, y compris celles avec des lments complexes tels que l'emploi, le travail indpendant, les revenus locatifs, les investissements, les formulaires T1135, les revenus trangers et divers crdits et dductions. Vous tes passionn par l'ide d'aider les clients naviguer dans les complexits de la fiscalit et vous vous engagez amliorer notre marque en ravissant nos clients et en leur donnant les moyens de prparer leurs impts. Vous possdez d'excellentes comptences en service la clientle et vous tes ravi d'interagir avec les clients via des outils vido et audio de manire professionnelle, amicale et confiante. Vous devez tre dispos et disponible travailler selon un horaire flexible avec un minimum de vingt (20) heures par semaine. Ce poste demande une bonne matrise de langlais. En tant quexpert en impt saisonnier, vous serez en contact direct avec des clients de partout au Canada, dont plusieurs sont anglophones. Vous devrez prparer des dclarations de revenus, donner des conseils fiscaux et rpondre aux questions de ces clients. Lannonce concerne un poste vacant existent. Responsibilities (English) In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World. You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand. This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records. As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience. You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding. You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions. You are passionate about helping clients navigate the complexities of taxation, and youre committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes. You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner. You must be willing and available to work a flexible schedule with a minimum of 20 hours per week. This position requires proficiency in English. As a Seasonal Tax Expert, you will interact directly with clients from across Canada, many of whom are English-only-speaking. You will be responsible for preparing tax returns, offering tax advice, and answering questions from these clients. This posting is for an existing vacancy. Qualifications Experience in preparing corporate tax returns (T2). Experience in preparing Quebec tax returns (TP1). Experience in preparing business tax (T2) returns. Experience in preparing Quebec tax (TP1) returns. Skills & Abilities Tax expertise Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about yearoveryear changes. Effective communication Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points. Complex problem solving Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalation as appropriate for additional support in a timely manner. Research / resourcefulness Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers. Technical acumen Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues. Tax expertise Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about yearoveryear changes. Effective communication Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points. Complex problem solving Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalation as appropriate for additional support in a timely manner. Research / resourcefulness Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers. Technical acumen Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues. Compensation Intuit Offre Un Programme De Rmunration Concurrentiel Bas Sur Une Approche De Rcompense Lie La Performance. La rmunration de base prvue pour ce poste est de 24,50 $/heure 33,50 $/heure, selon la rgion (PEI, BC, Nova Scotia). Ce poste est admissible une prime en argent, des rcompenses en actions ainsi qu des avantages sociaux, conformment nos rgimes et programmes applicables (voir plus de dtails sur notre rmunration et nos avantages Intuit : Carrires | Avantages sociaux). Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The expected base pay range for this position is PEI $24.50/hour - $33.50/hour, BC $24.50/hour - $33.50/hour, Nova Scotia $24.50/hour - $33.50/hour. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). #J-18808-Ljbffr