Job Title

Customer service opportunity with an exciting company home to lovable brands Your new company An entertainment company with a division focused on leisure experiences, its aim is to deliver fun, accessible experiences using modern technology and engaging content. Your new role To provide telephone support to both customers and internal staff Sending update information to customers Sending machine updates to customers Generating reports for outstanding Sales Orders and inventory Sending Pro forma invoices to customers on request Chasing payment of orders on Pro forma Looking into and advising on invoice queries Entering Purchase Orders onto the stock system when required Entering Sales Orders onto the stock system Advising customers of delivery dates or delays on orders Chasing suppliers for delivery dates on orders To respond to emails/telephone enquiries for technical information or support on products And provide the relevant information Liaise with engineers and suppliers to ensure correct parts can be ordered Provide problem-related feedback to other relevant departments in a timely manner and ensure adequate product information is available Update the Red Zebra system with order information so the engineers, contracted Customers and their management team can keep up to date with order progress. Digest and assist in resolution of problems with machines appearing on Call Report Attend trade shows as required Perform other tasks as may be reasonably requested to meet ongoing requirements Always represent the Company in a professional manner What you''''ll need to succeed Hard-working, enthusiastic individual Previous experience in customer service, ideally with an interest in Gaming Flexible and innovative approach to problem-solving, finding and offering solutions to machine Based problems Ability to work under own initiative in a very busy department Excellent communication and organisational skills. Ability to build strong relationships with customers and colleagues. Ability to develop comprehensive product knowledge Demonstrate good judgement and decision-making abilities. Highly organised and efficient with strong attention to detail. Self-motivated with a passion for customer service and the ability to learn and adapt to new technologies. What you''''ll get in return Competitive salary Company commission scheme* Optional Private Medical Insurance Pension Scheme Growth and development opportunities *Commission available after 3 months continuous employment What you need to do now If you''''re interested in this role, click ''''apply now'''' to forward an up-to-date copy of your CV, or call us now. If this job isn''''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4734780