Job Title

Summary Lead daily operations of the shoe boutique, drive sales performance, and deliver exceptional client service while upholding brand standards. Manage team presentation, merchandising, inventory, and boutique operations in collaboration with leadership. Coach and develop staff to achieve financial and strategic objectives and maintain strong client relationships. Responsibilities Oversee boutique staffing, presentation, and adherence to grooming and uniform standards. Maintain a clean and inviting boutique environment including client areas and stockrooms. Deliver high level customer service and cultivate VIP client relationships with follow ups. Manage CRM data accuracy and leverage client information to drive engagement. Set team sales goals and monitor performance to achieve financial targets. Plan and execute merchandising and visual standards for product presentation. Coordinate schedules, coverage, and address performance management issues. Monitor inventory control and prevent discrepancies or loss. Work with leadership to manage budgets, events, and operational improvements. Requirements Extensive luxury retail experience with demonstrated sales and leadership success. Strong organizational and operational skills with a results driven approach. Excellent communication and interpersonal skills to inspire and engage team and clients. Proven ability to deliver exceptional client experiences and build lasting relationships. Experience with visual merchandising and maintaining brand image in boutique settings. Ability to coach and develop team members and facilitate training programs. Comfort working in a fast paced retail environment and adapting strategies quickly. #J-18808-Ljbffr