Job Title

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If youre ready to begin your best journey and help build travel for the world, join us. Get to Know our Team Agodas Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build and operate worldclass products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technologytranslating complex needs into scalable solutions that empower teams across the company. Observability Domain The Observability domain ensures Agodas systems are visible, traceable, and resilienthelping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management. The work is both highly technical and highly impactful, sitting at the core of Agodas Production Excellence. The Opportunity As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agodas observability platforms. Youll collaborate with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues fasterleveraging data and AI to drive smarter, more proactive monitoring. This is a high-impact role that shapes how Agoda builds reliable, scalable systems powering millions of traveller experiences every day. In This Role, Youll Get To: Own the full product lifecycle for observability platformsfrom concept to delivery and continuous improvement. Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery. Partner with engineers, SREs, and product teams to identify reliability pain points and prioritise impactful solutions. Balance product velocity with technical debt and operational risk, working closely with senior engineers. Define and track key metrics to measure platform impact. Collaborate with data scientists to apply ML/AI techniques. Communicate effectively across all levelsespecially during complex or timesensitive situations. Demonstrate strong leadership, organisation, and execution skills to drive initiatives from concept to launch. Stay current with industry trends in observability, SRE, and MLdriven monitoring, and apply them at Agoda. What Youll Need to Succeed: 3+ years of technical product or program management experience in a fastpaced environment. +5 years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). Strong product management and communication skills, with the ability to influence without authority across technical and business teams. Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact. Experience managing complex, crossfunctional technical initiatives endtoend. Excellent stakeholder management and presentation skills; able to simplify complex technical concepts. Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). Analytical and datadriven mindset; comfortable using metrics, dashboards, or SQL to support decisionmaking. Highly organised and adaptable, able to manage multiple priorities and navigate ambiguity. Handson experience with product management tools (e.g., JIRA, Confluence). Energetic, curious, and proactivethe drive to figure things out and make meaningful improvements. This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided. Discover More About Working At Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a persons merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, colour, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognise any agencys representation of a candidate, from unsolicited thirdparty or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr