Job Title

Staples Professional is the contract business-to-busi... are accurate andescalate for managers approval if outside of guidelines. Expedite and process furniture orders, credits and re-bills, replacement parts and returns received via multiple media avenues, entering into the appropriate system with a high level of accuracy and in a timely manner. Identify and close sales opportunities, proactively upselling or providing alternative products that meet the customers needs through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines. Some of what you need: Post Secondary Education or equivalent work experience Minimum 2 years previous customer service experience required Working knowledge of CFS, Alpha or similar Order Management System Proficient with MS Office Products and Outlook Knowledge of furniture products preferred Excellent written and verbal communication skills Excellent customer service, interpersonal and problem solving skills Some of what you will get: Health and Dental benefits RRSP/DPSP Performance bonuses #LI-Hybrid About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. Were looking for curious, approachable, and passionate individuals who love finding solutions. If thats you, lets work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr