Job Title

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.Our Commercial division supports private dental practices through three leading practicemanagement solutions: Dentally, our cloudbased platform for modern digital clinics; Dentrix, a trusted and widely adopted onpremises solution; and Power Practice, a longstanding Canadian practicemanagement system known for its reliability and strong customer loyalty.SummaryContract Rate: $60-70 per hour (40-hours a week)Duration: 6 months with a possibility of extensionLocation: Surrey, BC near Guildford MallAbout The RoleThis role sits at the center of product, support, and enablement, shaping how knowledge is created, scaled, and experienced across the organization and by customers. Youll build clear, intuitive documentation and impactful learning experiences that drive product adoption, reduce support friction, and enable teams to perform at their best.This is a hybrid position, with twice per week in the office to support collaboration and team connection. Our office is conveniently located across from Guildford Mall in Surrey, BC.What Youll DoPartner with Product, Support, Sales, and Customer Training to plan and deliver high-impact documentation and enablement contentCreate and maintain help center articles (how-to guides, troubleshooting, FAQs, release updates) aligned to product functionalityDesign and build onboarding and training materials, including role-based learning paths for internal teamsTranslate complex workflows into clear, structured formats (step-by-step guides, decision trees, checklists, quick reference materials)Develop scalable learning assets such as job aids, slide decks, facilitator guides, and microlearning contentOwn the end-to-end content lifecycle: intake, prioritization, creation, review, publishing, and ongoing optimizationCollaborate with subject matter experts to validate accuracy and drive content forward across multiple stakeholdersUse data and feedback (search trends, ticket themes, CSAT, usage metrics) to identify gaps and continuously improve contentEstablish and maintain documentation standards, including templates, style guides, and content structureEnsure content is accessible, inclusive, and easy to understand using plain language and best practicesMaintain a single source of truth across platforms (Help Center, LMS, internal tools), reducing duplication and inconsistenciesSupport product releases by documenting new features and updating impacted content ahead of launchWhat You Bring5+ years of experience in technical writing, instructional design, enablement content, or knowledge management (preferably in a SaaS or product environment)Experience with video or interactive learning tools (e.g., Rise 360, Loom, Camtasia, WalkMe, Pendo)Proven ability to create both customer-facing documentation and internal training/onboarding materialsStrong writing skills with the ability to communicate complex ideas clearly and concisely for different audiencesSolid understanding of instructional design principles, including adult learning, content structuring, and knowledge checksExperience working cross-functionally and managing multiple priorities in a fast-paced environmentAbility to quickly learn technical concepts through hands-on exploration, testing, and SME collaborationFamiliarity with documentation tools (e.g., Zendesk Guide, Confluence, Notion, Intercom, Salesforce Knowledge, or similar)Working knowledge of content operations, including version control, workflows, and publishing governanceComfort using data and analytics to evaluate and improve content effectivenessNice to HaveExposure to API or integration-focused documentationExperience supporting customer training programs or sales enablement initiativesOur Recruiting ProcessIntro/screening call with our Recruitment TeamShort online behavioral and cognitive assessment via the Predictive IndexVirtual Interview with Hiring ManagerOnsite panel technical interviewAt Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection. #J-18808-Ljbffr