Job Title

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: Responsibilities Reporting to the Executive Director, the Director of Resident Services is a senior member of the Leadership Team and is responsible for the delivery of quality, resident-centered care, and services by: Providing effective leadership and direction to the Clinical Care Coordinator, Team Leaders, nursing staff, other professional staff, and external services. Functioning as the resource person for ''Best Practice'' in Resident Care Services. Functioning as the lead and resource person for the following care portfolios: Clinical Practice, Medication Management, Infection Prevention and Control, Falls Prevention and Injury Reduction, professional practice and staff orientation, education, and development. Leading quality improvement and achieving positive results. Promoting safety across the organization. Accountabilities RESIDENT CARE SERVICES: Supports and promotes the organization''s Mission, Vision, and Values. Is a role model and mentor of Resident-centered Care, Resident Rights, and the Code of Ethics. Collaborates with other leaders to develop, implement, and evaluate organizational policies & procedures and organization''s Strategic & Operational Plan and participates in operational decision making. Develops action plans and strategies to focus and evaluate personal performance towards the assigned goals of the Strategic Plan. Establishes an annual performance plan with the Executive Director. In collaboration with the Executive Director, ensure that standardized, effective resident - centered care processes and systems are in place and coordinated with other disciplines through the direction, coaching, mentoring, and empowering of the Clinical Care Coordinator and Team Leaders. Ensures that direct resident care programs and practices are following regulatory and licensing requirements, professional standards, accreditation standards and organizational policies, procedures, standards and program guidelines through regular monitoring and evaluation. Liaises effectively with external groups, agencies, and key partners for the delivery of Resident Care Services and to represent and promote the organization. Partners include but are not limited to Fraser Health, the Salvation Army and other health service providers. Supports a culture of Quality Improvement consistent with the priorities of the Strategic Plan. Lead and coordinates groups and teams in the improvement initiatives. Researches and seeks ''Best Practice'' information as the foundation for improvement. Keeps informed of research projects and incorporates evidence-based practice into resident care and service delivery. Maintains current knowledge of trends and changes in the industry. Leads and coordinates the Facility''s Medication Management Program to promote best practice in safe medication administration. Collaborates with the Clinical Care Coordinator and the Medication Safety Committee to monitor and evaluate the program''s effectiveness and to ensure implementation of improvement measures, as identified. Attends meetings of the Community Council and participates to share clinical and administrative issues and concerns as they relate to resident care and services. Monitors and evaluates the effectiveness of contracted services affecting resident care including but not limited to pharmacy, rehabilitation, dental and podiatry. Collaborate s with the Executive Director to identify where service improvements and/or changes may be made. Provides initial review and investigation of all reportable incidents including Community Care Facilities Licensing, collates statistics and collaborates with CCC for follow-up as necessary. Acts as a resource person and consults with residents and families, as required. Follows up on resident and family feedback and concerns and ensures effective resolution and full disclosure. Liaises with facility Medical Coordinator on a regular basis, and collaborates with Medical Coordinator in admission process, care planning and assessments. Attends rounds. Human Resources Based on evaluation results, identifies, and prioritizes specific actions to improve the operation and function of Resident Services. Provides direction to Clinical Care Coordinator, Recreation/Volunteer Coordinator, Team Leaders, and other staff as necessary. Prioritizes and promotes a culture of safety and risk mitigation for residents, staff and others through due diligence, mentoring, role modeling, investigation, problem solving, effective decision making, communication and education. In collaboration with Human Relations Department coordinates and maintains comprehensive staff orientation, education and development opportunities that support the goals of the strategic plan. Identifies and plans regular education topics for care staff and other disciplines consistent with staff''s identified learning needs and organizational priorities. Promote s and facilitates staff attendance. Establishes performance expectations and completes probationary and regular performance reviews for assigned staff. Provides support to staff in the achievement of their identified personal goals. Monitors staff attendance and responds to absenteeism in accordance with the established Attendance Management Program. Consults with the Clinical Care Coordinator and other members of the team, as required. Promotes staff health, wellness, and work life balance. Ensure that the workplace environment meets legislative standards for occupational health and safety. Collaborates with the Executive Director in handling grievances, dispute resolution, up to and including dismissal, if required. Maintains an appropriate level of staffing for program delivery. Collaborates with Senior Leadership Team to identify current and future staffing needs. Coordinates, promotes, and liaises with educational institutions regarding student placements and preceptorship experiences. Finance Participates in the preparation of the annual operating budget for the Resident Care services. Regularly monitors expenditures and variances and initiates appropriate actions to align performance within the established budget. Participates in the acquisition and replacement of capital equipment through identified priorities for resident care services. Other Duties Assumes responsibility for facility operations during the absence of the Executive Director. Participates as manager on-call, as scheduled. Performs other related duties and management functions as required. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: Community Counsel Internal: Health Authority Various Ad hoc Committees as assigned (e.g., Occupational Health & Safety Committee) External : Liaise with Vancouver Island Health Authority, pharmacy, physicians, and families of the residents MANAGERIAL/Technical Leadership RESPONSIBILITY Reports directly to: Executive Director Direct Reports For This Position Clinical Care Coordinator Registered Nurses License Practical Nurses Clinical Support Nurse Health Care Aides Occupational Therapist Dietitian Social Worker Financial And Materials Management Prepares and monitor''s budget of Nursing Department. Working Conditions In an office or the floor of the building Little to no travel for this role. The above responsibilities must be performed in keeping with The Salvation Army''s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education And Experience Qualifications Education, Qualifications and Certifications: Baccalaureate Degree in Nursing advanced preparation in administration and/or gerontology would be considered an asset. Master''s degree in nursing, Health Care Administration or related discipline is preferred. Current licensure with the College of Registered Nurses or Registered Psychiatric Nurses of BC is required. Experience And Skilled Knowledge Requirements Minimum of five years'' experience in a senior leadership or managerial role in health care. Skills And Capabilities Attention to detail, problem solving and analytical skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Effective interpersonal skills with ability to handle conflict and problem solve. Effective communication both verbally and in writing. Demonstrated team leadership skills and ability to build a strong team. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Compensation The target hiring range for this position is $92,630.70 to $115,788.38 with a maximum of $138,946.05. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.