Job Title

As a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving fans by building and maintaining strong, longlasting relationships. Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and expansion of our product with some of our highest profile, toptier customers. In this role, you will proactively reach out to your assigned accounts, set benchmarks and milestones, present business reviews, product solutions, review product usage and releases, discuss feedback, suggest new products that will enhance their existing capabilities, and make suggestions to improve the overall customer experience. Tipalti is one of the worlds fastestgrowing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a wellfunded, latestage startup backed by highprofile investors. Our 2021 Series F funding round raised $270million, valuing us at over $8.3billion. With total funding of just over $550million, and more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Hybrid work environment you will be required to be in the office Monday, Tuesday & Thursday. Responsibilities Developing and maintaining strong relationships with a portfolio of clients through each stage of their journey after implementation, including adoption and new feature rollouts, integrations, and expansion. Becoming an expert in our products/services, staying uptodate with enhancements, and sharing best practices with customers. Driving brand loyalty, customer satisfaction, and advocacy. Owning and being the main point of contact for customers, monitoring accounts for improvement opportunities, proactively addressing issues, and acting as escalation point for timely resolution. Uncovering growth opportunities through upsells and crosssells. Focusing on net dollar retention and churn prevention. Working closely with Sales, Solutions Consultants, Implementation, Support, Product and Marketing to gather, share and act on feedback to drive adoption. Using data to prioritize and influence internal prioritization for exceptional customer experience. Providing mentorship, coaching and support in onboarding new and existing team members. About You 3+ years of customer success experience, preferably in SaaS or FinTech/payments. Experience within a perusage/perconsumption pricing model. ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus. Strong understanding of the FinTech industry and our products/services. Exceptional communication and interpersonal skills. Highly organized with excellent oral and written communication skills. High level of enthusiasm, initiative, commitment, and professionalism. Ability to build valuedriven client presentations. Ability to gather complex requirements and design solutions with a team. Ability to engage with all organization levels (CEO, CFO, accountant, etc.). Previous project management role or skills are a plus. CPA/Accounting experience preferred. Benefits Package Hybrid working model requiring office attendance Monday, Tuesday, and Thursday. Competitive salary and stock options. Matching RRSP. Extended benefits: Employee Assistance Program, life insurance, AD&D, LTD. Family benefits: Maternity, paternity and fertility treatment. 15 days of PTO. Subsidized lunch on office days. Fresh fruit, snacks & drinks in office. Dogfriendly office. Conveniently located near transit. Regular companywide social events. Multiple ERG groups celebrating diversity and inclusion. Base Salary Range: $82,000 $95,000 CAD annually. Bonus: Target bonus is 10% of base salary, based on organizational results, individual performance, and relative contribution. Expected Total Compensation: $90,200 $104,500 CAD annually (includes base salary plus target bonus/commission). We are committed to equitable compensation practices in compliance with applicable employment laws. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating finance operations efficiency. We are the AIpowered platform that automates finance. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. If you require reasonable adjustments or accommodations during the recruitment process, please reach out to for assistance. AI Use We may use artificial intelligence and automated systems to screen, assess, and select candidates during our recruitment process. You have the right to request human review of any automated decision. For more information about how we collect and use personal data during recruitment, please refer to our Job Candidate Privacy Notice. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: #J-18808-Ljbffr