Job Title

The Service Manager is responsible for overseeing daytoday shop operations and coordinating the activities of mechanics and apprentices in the maintenance and repair of motor coaches and fleet vehicles. This role ensures that all work is performed safely, efficiently, and in compliance with federal and provincial regulations, including Transport Canada, Alberta Transportation, and ICBC standards. Working under the direction of the Director, Maintenance, the Team Lead provides technical guidance, assigns tasks, monitors quality, and supports preventive and corrective maintenance programs. The role also contributes to inventory control, work order management, and ensures readiness for inspections and audits. Key Responsibilities Supervision and Coordination Supervise, schedule, and support mechanics and apprentices in performing inspections, diagnostics, repairs, and overhauls. Assign daily work orders and monitor progress to ensure timely completion. Provide technical assistance on complex repairs and troubleshooting. Ensure safe working conditions and adherence to OH&S protocols. Provide supervisory leadership to a diverse team of heavyduty mechanics, supporting both experienced technicians and apprentices in developing technical expertise and professional confidence. Conduct regular performance checkins and coaching sessions, offering constructive feedback, recognizing achievements, and identifying growth opportunities to build a highperforming and engaged maintenance team. Promote a collaborative and inclusive workplace culture, encouraging knowledgesharing between senior staff and apprentices, and ensuring all team members feel supported in their career progression and contributions to fleet excellence. Technical Oversight Ensure vehicles meet Commercial Vehicle Inspection Program (CVIP) standards through scheduled inspections, documentation, and compliance with provincial safety regulations. Oversee maintenance of diesel and gasoline engines, transmissions, brakes, HVAC systems, electrical systems, and suspension components. Ensure compliance with CMMS (Computerized Maintenance Management System) schedules and documentation. Conduct quality control checks and ensure repairs meet manufacturer specifications and safety standards. Compliance and Safety Ensure compliance with Transport Canada, NSC, CVSA, and provincial regulations. Maintain auditready documentation and certification tracking. Conduct safety audits, risk assessments, and deliver safety training. Support readiness for CVIP, COR, and internal audits. Maintain accurate records of inspections, repairs, and parts usage. Conduct regular fleet and facility safety audits, risk assessments, and inspections to identify hazards, mitigate risks, and maintain a safe working environment for all team members. Stay current with evolving industry regulations and best practices. Inventory & Parts Management Requisition parts and supplies as needed. Monitor inventory levels and coordinate with procurement to avoid delays. Track usage and report discrepancies. Training & Development Mentor junior mechanics and apprentices; support onboarding and skills development. Align work assignments with apprenticeship requirements. Promote continuous learning and adherence to safety procedures. Recommend training needs and assist in performance evaluations. Contribute to the team success; and support RedSeal certification pathways by fostering a learningfocused environment, coordinating training opportunities, and aligning work assignments with apprenticeship requirements and skill development goals. Emergency & Field Support Respond to breakdowns and emergency repairs, including roadside service when required. Coordinate with dispatch and operations to minimize service disruptions. Physical, Sensory and Mental Requirements Normal Mechanical and service bay work environment. Occasional work outdoors. PPE and physical demands include lifting, confined spaces, and safety gear required. What We Are Looking For RedSeal Certification or Journeyperson Heavy Duty Mechanic (310T, BC Commercial Transport Vehicle Mechanic, AB Heavy Equipment Technician Truck and Transport Mechanic or equivalent). Prevost level certifications a significant asset. Demonstrated knowledge of CVIP (Commercial Vehicle Inspection Program) standards and procedures, with experience conducting and documenting inspections to ensure provincial compliance. Minimum 5 years of experience in heavyduty vehicle maintenance, with 2+ years in a supervisory or lead role. Strong knowledge of diesel engines, air brake systems, electrical diagnostics, and hydraulic systems. Valid Class5 driver''s license; Class2 with air brake endorsement preferred. Valid passport and travel documents for travel to/from Canada. Knowledge of federal and provincial transportation safety regulations. Core Competencies Strong knowledge of diesel engines, electrical systems, and motor coach components. Familiarity with Transport Canada NSC standards and provincial permitting systems. Proficiency in fleet management software and maintenance tracking. Excellent leadership, communication, and problemsolving skills. Able to take personal accountability, be adaptable, and be a problem solver. Competent with the MS Office Suite, including applications. WHAT CAN WE OFFER YOU? Role At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the daytoday operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees: A competitive salary and benefits package. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong worklife balance. Professional development and leadership opportunities. JOB TYPE: Fulltime, Permanent WAGE: $105,000 - $110,000 per year LOCATION: Burnaby, BC. Travel between operating locations in BC is required (up to 1520% of the time). WORK HOURS: Minimum forty (40) hours per week and up to eight (8) hours daily. Shift Work required. Monday through Friday with rotating shifts for weekend coverage. About Traxx TRAXX Coachlines provides firstclass charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our visionbeing the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932. Learn more about us at ACCOMMODATIONS TRAXX is committed to the principles of accessibility, diversity, equity, and inclusion. We encourage applications from all qualified individuals. Accommodations are available during the recruitment process and throughout employment, upon request. Please contact to request accommodation or for more information. Trimark People Solutions | HR & Recruitment Partner for TRAXX Coachlines #J-18808-Ljbffr