Job Title

Company OverviewThe Evergreen Hospitality Group is one of BCs largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).Position OverviewAs an experienced Guest Service Agent, you understand the importance of an efficient and welcoming check-in experience for our guests. You are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.Our Guest Service Agents have significant exposure to Evergreens regional management, with the opportunity to take on as much responsibility as they can demonstrate the capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude/interest.ResponsibilitiesCheck guests in and out of the hotel with warm and engaging serviceAcknowledge guests waiting in lineConfirm the rate and type of room while checking the guest into the hotelUpon departure, offer a friendly greeting and ask if the stay was satisfactoryTake responsibility for any guest inquiries and problemsBe fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest ServiceAssist in the coordination and blocking of rooms for incoming groups and tour arrivalsOther duties as assignedEvergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.Skills and qualificationsA minimum of one year of experience as a Front Desk Agent in a mid to upscale environment requiring a similar standard of guest/customer service. A degree or diploma in hospitality may be considered in lieu of six (6) months of the required experienceProven ability to work well independently with minimal supervisionExcellent communication and interpersonal skillsDemonstrated ability to provide excellent service and exceed expectationsAbility to effectively solve problems and make decisionsProficient in the English language, both verbal & written, with a second language being an assetMust be able to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collectiveMust be available to work flexible hoursMust have the ability to handle cash effectively and accuratelyImpeccable grooming and presentationA hospitality diploma is an assetPhysical ability to perform the requirements of the job, including: Standing for extended periods of timePerforming repetitive tasksLifting and carrying heavy loadsNote: The position of Guest Service Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).Why Join Us:Be part of a tight-knit, fast-growing organization with family values and a desire to celebrate our shared successAccess to growth opportunities across the Evergreen portfolio, with 25+ properties (and growing!)A collaborative, respectful, and guest-focused workplace culture.Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.For more information, please visit