Job Title

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with worldclass service and parts support. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity The Account Manager owns the endtoend customer experience, from purchase order through delivery and ongoing support. You ensure flawless execution of new equipment deliveries, lead Quarterly Business Reviews (QBRs), and drive aftermarket revenue growth across Parts, Service, and Operator Training. Using utilization and telematics data (Hyundai HiMate/HMI), you surface insights that improve uptime, reduce cost of ownership, and inform future fleet planning. Success in this role is measured by ontime deliveries, QBR quality and consistency, PM compliance, sitelevel engagement, customer satisfaction, and profitable account growth. Essential Duties & Responsibilities Delivery & Customer Experience Manage the full delivery cycle: coordinate asset arrival, track prep/PDI/delivery milestones, and resolve blockers. Provide accurate delivery timelines and proactively update expectations when issues arise. Serve as the single point of accountability for customer updates from order to delivery acceptance. Facilitate CSM handoff and ensure site readiness. Parts, Service & Training Revenue Growth Identify Parts and Service opportunities such as consumables, wear items, repairs, and campaigns. Drive PM adherence and warranty compliance in partnership with dealers and Service Ops. Site Engagement & Surveys Conduct recurring site visits across assigned locations; assess environment, duty cycle, charging, and condition. Document findings, complete site survey templates, and log actions/opportunities in CRM. Collaborate with Service Ops, dealers, and the NAM on followups and remediation plans. Quarterly Business Reviews (QBRs) Own the QBR process: gather data, build the deck, and copresent with the National Account Manager. Report on utilization, uptime, PM compliance, costperhour trends, open actions, and future fleet needs. Telematics & Utilization Analytics Navigate Hyundai HiMate (HMI) to extract operating hours, fault codes, alerts, and health indicators. Build utilization and riskbased reports per account; identify units for PM adjustments, repairs, or replacement. Translate insights into actionable quotes, service plans, or fleet refresh proposals. CrossFunctional & Dealer Coordination Align weekly with Sales Ops, Service Ops, and dealers on delivery status, warranty items, and parts constraints. Maintain one source of truth in CRM. Required Skills & Qualifications 5+ years in account management, service operations, or fleet/materials handling (national or multisite preferred). Strong project coordination and customerfacing communication skills. Executiveready presentation skills; comfortable with data and dashboards (Excel, PowerPoint, CRM, HMI). Proven success driving aftermarket revenue and influencing crossfunctional teams without direct authority. Valid drivers license and ability to travel 3040%. Benefits & Perks Companypaid medical health care plan for you and your dependents. Dental plan, vision plan, and prescription drug coverage. Annual health care spending account. Life insurance, shortterm disability, and travel insurance. Sick leave plan 100% employer paid. Employee assistance programs. RRSP matching. Ongoing professional development opportunities. The base pay range for this role is: $70,000 to $100,000 annually depending on experience, plus bonus. This is an onsite role based in Surrey, British Columbia. Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr