Job Title

Job Overview ICBC has an exciting opportunity for an experienced Business Analytics Consultant with a strong clinical or healthcare program background to join the Recovery Program Services team. Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Hybrid 8 Salary Range: $98,600.00 - $139,700.00 Annually Locations: Surrey, British Columbia, Canada; North Vancouver, British Columbia, Canada Preference will be given to qualified internal applicants. We welcome applications from all qualified job seekers. If you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, please email [email protected] we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, weve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, youll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. You may also apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! Recovery Program Services Team The Recovery Program Services team is accountable for creating and managing recovery services and programs, policies, and procedures to support the recovery model for Enhanced Care (ECC). This includes analyzing the continued performance, value and spend of programs, ensuring value outcome realization and the delivery of costeffective bestinclass recovery services. Role Overview Reporting to the Manager, Business Innovation, the Business Analytics Consultant will be responsible for the root cause analysis, measurement, evaluation, design, and implementation of ECC programs and related services. This role will proactively conduct research and jurisdictional reviews, ensuring that they remain current in their knowledge of injury, disability management, rehabilitation science, and clinical best practice. Using data insights for continuous improvement, the role will define the need for new health programs, policies, or procedures or updates to existing health programs, optimizing datadriven decision making and balancing evidence and practicality for implementation. DaytoDay Responsibilities Analyzing and integrating various sources of qualitative and quantitative information to assess performance of programs and policies, and ensuring they meet defined goals and KPIs. Identifying the need for new health programs, policies, procedures, and/or updates to existing health programs, policies, procedures based on data insights and performance indicators. Preparing evaluation reports to inform redesign and quality improvement activities. Conducting jurisdictional reviews to remain current on approaches taken in other jurisdictions. Communicating findings and needs to their leader and other internal stakeholders. Engaging with Claims Recovery teams to better understand program gaps. Reviewing literature related to new health program design/program updates or gaps and identifying evidencebased best practice. Developing business cases for new programs, policies and procedures or updates to existing programs, policies and procedures. Designing and implementing programs, policies and procedures alongside Claims Recovery and providers, integrating the program into procedures and business operations and ensuring supporting assets are in place. Qualifications Postsecondary education in a health care field. A minimum of 5 years clinical experience in the last 7 years (interdisciplinary clinical experience preferred) or a combination of clinical experience and health program design and evaluation experience. Experience in the design, management and evaluation of health care programs, policies, and procedures within the context of insurance and/or disability management programs. Practical knowledge of program design principles including evidencebased design. Up to date knowledge of external recovery, rehabilitation programs. Advanced statistical analysis and critical thinking skills. Clear and concise written and verbal communication skills, with the ability to explain complex program insights. A solutionbased approach. Experience in applying project management principles and a designbased approach. About ICBC At ICBC, its our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our Year in Review 2025 to learn more about what we''''ve accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative : We include different perspectives to reach our common goals. Supportive : We seek to understand to meet diverse and evolving needs. Straightforward : We simplify the complex to make things easier. Knowledgeable : We gain knowledge through experience and learning to make informed decisions. Hybrid 8 : you will work a minimum of 8 days in a 4week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. Benefits ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks vacation, plus 3 wellness days per year. Three options available for your health and dental coverage Employee and Family assistance program (wellness support) Basic group life insurance Voluntary group life insurance Critical Illness insurance Sick leave plan 100% of pay for a period of a maximum of 8 weeks Longterm disability plan Pension plan defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement. Apply Today We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BCs Top Employers! Only candidates legally entitled to work in Canada will be considered for this position. #J-18808-Ljbffr