Job Title

JOB DESCRIPTIONInsight Global is in search of a Dispatcher for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Dispatcher plays a meaningful role in managing towing resources to keep their vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The Dispatcher will provide outstanding customer service to their towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.RESPONSABILITIESDirect activities related to towing operations and on-time performance goalsManage tow truck resources and assign work in an efficient manner and optimize tower productivityPlan future day resource requirements and coordinate with towers to line up required truck resourcesIdentify when demand exceeds tow truck capacity & refer to part-time networks for additional resourcesMonitor transportation costs and identify opportunities for cost savings - Recruit new towers to build towing networks with added resourcesProvide necessary documentation to drivers for each pickup and delivery, including check and cash handling as neededMonitor work-in-progress & make necessary adjustments to ensure timely performanceIdentify and escalate issues or concerns related to transportation activities to managementForm a fundamental relationship with the IAA Transportation teamEstablish and maintain good, positive working relationships with all tow driversReview and analyze reports on transportation activity, including Time Performance metrics.Comply with safety guidelines along with company policies and proceduresREQUIRED SKILLS AND EXPERIENCE2+ years customer service experience1+ years direct dispatch experienceBilingual French and English