Job Title

Position: Manager, Quick Service Experience Department: Hospitality Quick Service Reports to: Director, Quick Service Position Summary The Quick Service department at Canucks Sports & Entertainment handles concession-style food and beverage sales throughout Rogers Arenas concourse levels during events. This includes serving food, soft drinks, and alcoholic beverages to guests in a fast-pace environment. The Manager, Quick Service Experience will be responsible for driving the concourse fan experience and the employee experience for the part time Quick Service staff. This role will be focused on monitoring staffing levels and recruiting new part time staff, developing training programs to create a premium service standard for our fans, and working with our People team on all labour relations matters relating to part-time Quick Service staff. The position will also provide operational support to the Quick Service management team. Essential Duties And Responsibilities (Other duties may be assigned as required) Monitor staffing levels and recruit part time staff to ensure operational needs are met Proactively monitor and initiate review of staff turnover and work towards ongoing improvement Proactively evaluate and continually improve employee engagement in onboarding, training, recognition, and performance management Provide ongoing support, coaching, and guidance to all Quick Service staff Engage with concourse guests and team members, to ensure exceptional hospitality is always provided Oversee communication and fan relationships to ensure all Quick Service-related complaints are effectively dealt with in a timely manner Manage the safe service of alcoholic beverages Oversee training of alcohol compliance policies to all part time quick service staff Proactively ensure and maintain work safe standards throughout areas of responsibility Work with the People department regarding staffing, recruiting, onboarding & labour relations matters Serve as an inspirational, committed, and responsible member of the companys management team Support the Quick Service Operations team by acting as a Manager on Duty during event rotations as needed Required Experience And Qualifications 3-5 years management experience in the Food & Beverage/Hospitality industry, preferably in a union environment Post-secondary degree or diploma in a related field, such as Business or Hospitality or a combination of both education and directly related experience An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level Experience developing and leading training programs Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty Superior communication, conflict resolution, and on-the-spot problem solving skills, with the ability to relate professionally to all levels of staff, management, fans and partners Strong computer proficiency, including Microsoft Office and Outlook Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled. #J-18808-Ljbffr