Employer Industry: Outdoor Power Equipment Manufacturing Why consider this job opportunity: Competitive salary with potential for bonuses Opportunity for career advancement and growth within the organization Work in a dynamic and supportive environment Chance to utilize bilingual skills in a professional setting Engage in technical problem-solving and product improvement initiatives Contribute to customer satisfaction through effective support What to Expect (Job Responsibilities): Respond to technical inquiries from distributors, dealers, national accounts, and customers via various communication channels Troubleshoot, diagnose, and evaluate case information to provide repair support and determine warranty eligibility Record case details and actions taken in the Customer Relations Management System (CRM) Collaborate with manufacturing and engineering teams to provide insights for product improvements Assist dealers and internal team members with warranty processing and technical questions What is Required (Qualifications): Exceptional knowledge of outdoor power products and applications Bilingual in French and English Strong oral and interpersonal communication skills Developed computer navigational and organizational skills, with a typing accuracy of 25 wpm or more Basic proficiency in MS Office (Word, Excel, Outlook) How to Stand Out (Preferred Qualifications): Experience in customer service with a focus on relationship building and conflict resolution Ability to effectively handle difficult customer interactions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Job Title
Technical Service Representative II - Small Engine Repair (Bilingual)