Job Title

Employer Industry: Financial Services Why consider this job opportunity: Salary up to $73,125.00 CAD Opportunity to participate in incentive programs and earn additional compensation based on performance Comprehensive benefits package including health, dental, mental health, and wellness benefits Flexible remote work environment that supports well-being and inclusion Empowerment to learn and grow within your career Dynamic and supportive culture that values innovation and customer service What to Expect (Job Responsibilities): Establish and maintain superior customer service to policyholders, agents, and marketing centers Conduct detailed initial telephone interviews with claimants to gather necessary information Create a white-glove customer experience for claimants throughout the claims process Review claims and underwriting files to ensure proper disclosure and administer policy benefits Make decisions on claim benefit eligibility and document claims accurately What is Required (Qualifications): University degree in any discipline or equivalent work experience Fully bilingual in French and English to support clients from various jurisdictions Knowledge and experience in adjudication processes Excellent interpersonal, oral, and written communication skills in both languages Ability to respond constructively in high-pressure situations and adapt positively to change How to Stand Out (Preferred Qualifications): Continuous improvement mindset that drives innovation Proven ability to thrive in a high-energy culture Working knowledge of government legislation and legal precedents related to insurance Experience in making decisions under pressure #J-18808-Ljbffr