Job Title

Lead the Fleet. Ignite High Performance. Set the Standard. Are you a handson leader passionate about highperformance yachting and technical excellence? Our valued client, Ignition Marine, is seeking a Senior Marine Service Manager to take the helm of our service operations and drive quality across our expanding fleet. In this dynamic role, youll orchestrate complex yacht maintenance, refits, and repairs while mentoring a diverse team of technicians and advisors. You will be at the forefront of a knowledgeedge marine company, advancing worldclass service standards for vessels ranging from runabouts to superyachts. WHY JOIN IGNITION MARINE SERVICES? Ignition Marine is an ISO9001accredited marine solutions provider based in North Vancouver that delivers comprehensive services for vessels ranging from recreational to commercial ships. Acting as a premier Pacific Northwest Marine Centre, the company specializes in yacht sales and brokerage while operating a fullservice technical department that handles mechanical engine repairs, electrical systems, structural fibreglass fabrication, and complete vessel refits. The broad scope of expertise extends to specialized offerings such as marine repowering, insurance claim repairs, professional skipper services, and canvas fabrication, all supported by a team of certified marine engineers and technicians focused on highperformance quality control. What You Will Do As a working manager with boots on the ground, you will oversee the full scope of the service department and technical operations. You are the bridge between technical execution and client satisfaction. Specific responsibilities include: Operational Command: Oversee daytoday service activities, ensuring every jobfrom engine repowers to complex insurance claimsmeets rigorous quality control checks. Team Leadership: Lead, mentor, and support service supervisors, estimators, technicians, and project coordinators. You will drive productivity while fostering a respectful environment. Strategic Collaboration: Work closely with Parts, Sales, Canvas, and internal teams to streamline workflows and ensure smooth service execution. Technical Authority: Review, approve, and assist with complex service and repair estimates. You must possess the technical depth to understand the scope of work, from Orings to major engine overhauls. Financial Guardianship: Manage the department''''s bottom line by implementing costcontrol strategies and participating in the profitsharing model driven by service results. Rapid Response Client Relations: Maintain transparent, professional, and ethical communication with clients, handling conflict resolution with high emotional intelligence and diplomacy. Crisis Management: Respond effectively to shifting priorities and urgent service needs, managing stress with composure during highpressure situations. Safety & Compliance: Enforce strict PPE compliance and safety checklists, managing all injury responses and WorkSafeBC reporting to ensure a zeroharm environment. The Experience, Skills, And Competencies You Bring You are a strategic, selfaware, and valuesaligned leader. You don''''t just sit behind a desk; you understand the engine room because youve been there. Experience: Extensive years of senior leadership experience overseeing a broad range of marine service operations and technical teams. NonNegotiable Industry Experience: Proven experience in the yachting industry is a must. Technical Mastery: Deep technical knowledge of marine engines (MAN, Cummins, Volvo, Mercury) and systems (hydraulics, electrical, stabilizers). Solid understanding of service estimating and detailed scope development. Education: A bachelors degree in Marine Engineering, Business Management, or a related field is a plus, though handson yachting experience remains paramount. Customer Satisfaction: The company prides itself on having more than 95% returning customers, making the ability to maintain these loyal relationships a critical qualification. Digital Proficiency: Strong computer skills with experience using multiple management software, scheduling tools, and quality control systems simultaneously. Leadership EQ: Advanced communication and interpersonal skills, including emotional intelligence, relationshipbuilding, and the ability to manage conflict with diplomacy and integrity. Talent Architecture: Proven ability to recruit expert technicians annually and conduct quarterly 360 performance evaluations to prevent burnout and drive workforce development. Personal Resilience: Personally resilient, with the capacity to demonstrate a growth mindset and commitment to continuous leadership development. Operational Agility: Thrive in a fastgrowth ecosystem, seamlessly orchestrating workflows between Parts, Sales, and Canvas teams to navigate shifting priorities and urgent service needs. What Ignition Marine Offers Opportunities for ongoing professional development and career advancement. The opportunity to work with a respected and established brand in the marine industry. Rewards for efficiency and leadership. With the commission structure based on monthly revenue targets, your total compensation potential far exceeds base pay. A comprehensive benefits package with 100% companypaid health benefits. Holiday shutdown timeoff in addition to vacation days. A fastgrowing, work hard, play hard team that values loyalty, harmony, and high performance. Industry Leadership: Work with toptier partners like MAN, Honda, Garmin, and Azimut Yachts in an ISO9001accredited facility. Commitment to an Equitable and Inclusive Workplace We are committed to creating a diverse, equitable, and inclusive work environment. We encourage applications from people with relevant technical skills and who come from equitydeserving communities that have been structurally marginalized based on race, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity, and/or expression. Accessibility We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities, and we have various accommodations available if you need them. If at any point during the application and/or recruitment process you require an accommodation, please do not hesitate to reach out to us at [email protected]. #J-18808-Ljbffr