Job Title

Competition Number: 26.03.30 Category: Ful-Time Continuing (35 hours per week) Salary: Commensurate with qualifications and experience. Closing Date: The competition will remain open until a suitable candidate is found. The Associate Vice President (AVP), Campus Services, provides leadership in the strategic direction, planning, and operations of university-related retail businesses, ancillary services and community engagement initiatives under the diverse portfolio of Campus Services. In collaboration with academic and administrative leadership, the AVP shapes, guides and directs solutions that support the academic mission and goals of the University and helping it achieve its strategic direction of Teaching Greatness . Short-term, mid-range and long-term strategies are developed with principles of operational excellence, financial strength and sustainability. Reporting to the VP, University Relations, the AVP is responsible for building the culture and framework for the success of Campus Services, leading a diverse workforce of over 300 staff members and has oversight of all University-owned retail business operations and ancillary service assignments. The AVP is responsible for adding value to the student experience by providing an extraordinary campus experience while generating a financial return to the University with direct fiscal accountability for over $20M in revenue and expenses. Key Roles & Responsibilities Strategic Planning and Operational Leadership Provides strategic, financial, and operational leadership to Campus Services and ensures that individual departmental activities are aligned with institutional and divisional priorities. In consultation with the VP, University Relations develops and manages the annual operating budget, including approving and recording all expenditures within assigned budget areas and ensuring emerging issues affecting Campus Services are adequately addressed. Lead, review, and negotiate major, complex and/or non-standard contracts with public and private sector service providers and customers, including RFPs, Agreements, and MOUs. Builds a team within the AVP''''s portfolio that is committed to the vision, goals and priorities of the University Teaching Greatness and the VP, University Relations. Provides the team with the support, mentorship and professional development required to enable them to excel in discharging their respective responsibilities. Oversee and lead the development of business structure and operational priorities that contribute to and grow campus services and ancillary business, taking into account internal environment and enrolment, external factors in the surrounding community, and capacity for growth. Elevate and strengthen the relationships with the community, making MacEwan an inviting and engaging environment for all students, faculties and visitors. Lead the development of short-, mid- and long-range ancillary plans for approval by the Executive Leadership to serve as the master plan for ancillary operations. Directs, manages and administers department activities, including ensuring that the organizational structure is designed to effectively deliver programs; that roles, responsibilities and expectations are well developed and clarified; and that clear communication with the leadership team and department staff is being exercised and maintained. Contributes to the development of the Universitys Emergency Preparedness Plan. Ensures that all Campus Services staff are prepared and their individual roles are defined in the event of an emergency. Leads and directs Campus Services departmental strategies that positively contribute towards the University''''s image, brand and ability to attract students, faculty, staff, guests, and customers. Oversee and lead the development of an ongoing 5-year Campus Services financial plan that aligns with university priorities. Work with the Campus Services leadership team to develop strategic and operational annual plans that support University direction and manage revenue-generating operational and business service initiatives. Responsible for Campus Services long-term financial viability and risk management and long-term stewardship of the department''''s resources and assets. Oversee and lead appropriate change initiatives to achieve the required service levels and resource allocation against established priorities identified. Lead the development of all capital projects as they relate to new ancillary business development and the development of existing ancillary structures. Direct and influence strategic marketing plans to develop and enhance the ancillary business brand strategy in context to the University values, brand and best practices. Develop and maintain service focused culture through the development of programs, department vision, mission, and values and ongoing coaching. Ensure the highest level of consultation occurs among the Campus Services leadership team members and also collaborate effectively with the other divisions of the university, sharing operational and functional responsibility for the business portfolios. Department Leadership Lead or participate in negotiations to maximize value in University contracts for goods and services related to all ancillary operations and property development initiatives. Oversees the effective development and delivery of short- and long-term department business and operational plans. Ensures risk management and risk assessment are part of the strategic focus of the department. Monitor KPIs, ROI and profitability expectations of the department from its businesses. Provides direction to staff on issues falling outside of policy or requiring a high level of interpretation. Directs, manages and administers department activities, ensuring that the organizational structure is designed effectively; that roles, responsibilities and expectations are well developed and understood; and clear and timely communication with the leadership team and department staff is being exercised and supported. Manages and reports to the VP on the performance of the department; sets appropriate performance objectives for direct reports and holds them accountable for achieving objectives, taking appropriate action when necessary. Provides the team with support, guidance, mentorship, and professional development required to enable them to excel in discharging their respective responsibilities. Oversees, in collaboration with Procurement and Contract Services, significant procurement initiatives with assigned departments through the development and conduct of RFPs/tenders. Ensure appropriate systems and internal controls are in place to ensure activities of Campus Services operating units are in compliance with legislation, contractual obligations, internal policies, and industry best practices. Industry Knowledge and New Business Opportunities Conduct ongoing research and business intelligence and lead the implementation of new business opportunities and industry-leading innovations. Research, review, and develop new business opportunities and alternative business models that enable business development to enhance the campus experience for students, staff, faculty and external community members and provide a financial return to the University. Maintain and develop knowledge, understanding, and innovation of industry best practices as they relate to each of the diverse business units within Campus Services and lead the implementation of a learning culture. Lead implementation of shared services or strategic opportunities. Develop an acute understanding of emerging retail service needs within the University and recommend the feasibility of potential new initiatives. Maintain currency in trends and industry standards through networking and participation in relevant conferences and events. Establish and build key industry relationships and contacts to stay abreast of opportunities and networks to assist in the development of retail and business partnership opportunities. Maintain knowledge of technology changes that will enhance operational performance and support returns through efficiencies. Represent the University through the development of external relationships and partnerships with key members of the community to ensure sustainable development and enhanced brand development. Community Engagement Develop and maintain department strategies for engagement of community (both internal and external) in opportunities to support the university and community engagement goals, including designing, implementing and evaluating innovative individual and corporate engagement services and experiences for year-round strategic engagement, including local, provincial, national, and international events and initiatives. Work closely with colleagues in University Relations & Campus Services to ensure community issues and opportunities are understood, and relationships are developed and supported. Support outreach and in-reach activities with the surrounding communities (business, services, and residents). Ensuring a consistent and coordinated approach to consultation by ensuring alignment to the universitys overarching strategic goals. Compliance, Policies, Procedures and Standards Oversees compliance with regard to all legal, audit, regulatory, and legislative requirements. Develops standards, service level agreements, quality assurance and experience level metrics related to the institution and work of the department. Directs internal and external planning approval processes as required, through administration, the Board of Governors and local authorities. Keeps abreast of emerging trends, issues and business standards and best practices; ensures that MacEwan is in compliance with all required codes, acts, regulations and standards. The Person Qualifications & Education Requirements Minimum of 15 years of extensive experience working in a mid-sized to large complex organization with progressively responsible professional experience in team development, planning, business development, revenue generation, process improvement, and the ability to leverage opportunities with a creative, innovative approach for growth. Experience working at a senior leadership and/or management level within an organization. A strong track record of success in building communities and establishing key relationships across an organization. Able to work effectively with external stakeholders to build mutually beneficial partnerships. Experience leading within a unionized environment is an asset. Extensive knowledge of enterprise systems is an asset. Knowledge, Skills & Attributes Strategic Communication & Interpersonal Skills : Proven success in team building and de-escalation strategies during crisis; ability to develop and foster an atmosphere of trust, support, creativity, and innovation during the engagement with boards, executives and staff members. Planning & Analytical Skills : Superior ability to plan, analyze, and manage projects, budgets, and day-to-day operations; ability to set appropriate metrics and provide reports on these metrics. Technical Skills : Proficiency in contract law, contract negotiations, and contract management; enterprise risk management experience. Leadership Skills : Ability to manage a diverse and complex department; proven ability to effectively lead/manage change and integrate work units; conflict resolution skills; ability to give and receive constructive feedback; experience in performance management and employee development. Management Skills : Ability to manage, supervise, mentor and guide staff. An effective motivator of people with the ability to create a culture of teamwork and to empower others. Financial Management : Experience in budget planning and monitoring; experience in procurement processes and procedures. Personal Credibility : Is trusted and respected by others, protects confidential information, and is accountable for his/her actions and decisions; serves as a role model for others when solving problems and dilemmas or confronting unethical actions. Results-Oriented : Is proactive and responsive; approaches responsibilities with a high degree of energy and passion; is creative and innovative. Organizational Skills : Strong organization and process skills; can prioritize a diverse workload. Strong attention to detail. Entrepreneurial skills : Ability to turn ideas into action, including creativity, innovation and risk-taking, as well as the ability to plan and manage projects in order to achieve objectives. Compensation A competitive compensation package, including an attractive base salary and excellent benefits, will be provided. Further details will be discussed in a personal interview. How To Apply Leaders International values diversity, equity, and inclusion in all aspects of our operations. Candidates are invited to contact us directly with any accommodation requests. To apply, please email your cover letter and resume (PDF or Word document onlypreferably as one document) to Ardyce Kouri or Luke Shin at [email protected], indicating the job title in the subject line. #J-18808-Ljbffr