Job Title

SUMMARY The Operations Manager FLS, FMO is responsible for the effective management of a team of Facility Coordinators that are dedicated to the FLS category for work order management. Specific responsibilities include but are not limited to: driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and other requirements. KEY DUTIES & RESPONSIBILITIES People Leadership Manage a team of Facility Coordinators assigned to various accounts supported by BGIS. Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations. Ensure each team members work is performed in accordance with all internal and external requirements. Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations that apply to their individual portfolios. Establish annual objective setting with your team and conduct semi-annual and annual performance reviews. Operations Management Manage work orders with a focus on cost control, efficiency, etc., and weekly work order expenditures. Collaborate with relevant parties to review, develop, refine, and implement processes and standard operating procedures. Recommend and implement technologies to achieve greater efficiencies and productivity. Maintain current awareness and ensure compliance with all applicable regulations. Monitor and drive team performance to ensure achievement of service level agreements and performance metrics. Achieve greater efficiencies through effective resource utilization, labor loading, work order and callback issue review, and developing and implementing corrective solutions, leveraging self-perform. Collaborate with FMO, Dispatch, and CMMS teams for effective service delivery. Investigate and resolve operational issues. Act with a high degree of urgency in resolving issues to ensure timely resolution and client satisfaction. Provide support with operational tools/programs including GeoTab, Lone Worker, PMR, and ODP. Other duties as required. Strategic Leadership Expand Facilities Services business, including handson onboarding of new clients and providing strategic leadership and insight to the accounts they support. Provide monthly reporting to the accounts that they support. Drive continuous improvement and process improvements. Other duties as assigned. KNOWLEDGE & SKILLS 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level. Community college diploma or equivalent training (e.g., RPA, CET). Strong knowledge of HSE and FLS regulations and management systems. Extensive knowledge of applicable regulatory requirements, including provincial/federal OHS legislation, fire and building codes, and environmental laws. Ability to provide guidance, engage a team of employees, and drive performance to ensure all requirements are achieved. Skilled at managing skilled trades operations. Ability to develop and implement processes and standard operating procedures. Skilled at influencing, persuading, and negotiating. Computer proficiency. Licenses and/or Professional Accreditation Trade certification in one or more of the following would be considered an asset. Journeyman level Refrigeration license. Journeyman level Electrical license. Journeyman level Plumbing license. This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidates competencies, including but not limited to experience, education and performance related to this role. #J-18808-Ljbffr