Job Title

Senior Strategy Manager Were looking for a Senior Strategy Manager to lead the evolution of the TELUS Mobile & Home (M&H) customer journey. In this role, you arent just dreaming up strategiesyou are the architect of the systems and processes that bring Total Household Value to life for our customers and our team members. Reporting to the Manager, M&H Program Management, you will own the endtoend journey mapping for our most valuable customers, ensuring seamless integration between strategy and technical execution. By simplifying workflows, youll empower sales reps to deliver bundled solutions efficiently and effectively. Collaborating with Product Owners, UX designers, and Value Proposition teams, youll make being a TELUS M&H customer as seamless as it is rewarding. Heres the Impact Youll Make Customer Journey Mapping & UX Strategy Architect the Experience: Develop and own the comprehensive National M&H customer journey map, identifying pain points,, and opportunities for wow moments Drive Seamlessness: Partner with UX and Digital teams to ensure smooth transitions between Mobile and Home platforms is invisible to the customer Advocate for the Customer: Represent the customer experience in strategic planning sessions, ensuring simplicity overcomplexity Sales System Simplification & Process Engineering Remove Friction: Lead the Sales System Simplification roadmap, working directly with Product and IT teams to streamline bundling workflows across Retail, Digital, and Care channels Bridge Strategy and Code: Translate complex commercial requirements into clear business cases for system enhancements that improve speed to lead and rep productivity Optimize the Rep Experience: Ensure our frontline teams have the tools to bring the M&H value proposition to life without technical hurdles or manual workarounds Value Proposition Evolution & Integration Operationalize Value: Work alongside the Value Proposition team to ensure new product launches and offers are built for easevetting them for system compatibility and journey flow before they hit the market Champion Integrated Strategy: Influence the longterm M&H roadmap by identifying where system limitations are hindering commercial growth and building the case for investment Qualifications What You Bring Experience 5+ years in Product Ownership, UX Strategy, Process Engineering, or Strategic Program Management Proven track record in journey mapping and using designthinking principles to solve complex business problems Experience in Telecommunications or Tech is a significant asset, particularly in roles that interface between business strategy and technical execution Success leading crossfunctional squads to deliver system enhancements or digital transformations Skills FrictionObsessed Mindset: A relentless drive to simplify complex processes and a Product Owner mentality toward the customer journey Systems Thinking: The ability to understand how a change in a mobile billing system affects a home security installation journey Collaborative Influence: Skilled at navigating matrixed organizations to gain buyin from technical teams and business stakeholders alike Analytical Rigor: Ability to use data to quantify the cost of friction (e.g., This extra step costs us X% in conversion) to prioritize the roadmap Communication Mastery: Delivering compelling narratives to senior leaders about why simple is a competitive advantage What Sets You Apart You see inefficiencies andi cant rest until they''''re fixed You speak both Developer and Marketer fluently You balance a visionary outlook with the pragmatic ability to get things done in a complex legacy environment You thrive in the white space between departments and love building the connective tissue #J-18808-Ljbffr