Job Title

Select how often (in days) to receive an alert:With the possibility to apply to our ''Work From Home'' program after 6 months as a Monitoring Specialist I!Join our teamSafety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and were always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.Do YOU share OUR real passion for:Advocating for our customers needs and creating a personalized experience?Genuinely displaying humanity in every customer interaction?Keeping your community safe and taking charge in emergencies?Heres the impact youll make and what well accomplish together:As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for customers and respond with the appropriate action. Together, we will keep our customers safe by responding to various alarm signals such as burglary, fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful role in keeping our customers protected and secure. In addition, you will offer our clients value added services to make their lives and their business even safer.Whats in it for you?Our Monitoring Station operates 7 days a week and offers a variety of shifts to suit your lifestyle! We offer flexible work schedules such as 7 days on / 7 days off or 5 days on / 2 off or yet 4 days on / 3 off, with various start times, including evenings and weekends. Shift premiums are available for evening and weekend hours and our work schedules are consistent without rotation. As mentioned this is a part time role, but we guarantee a minimum of 34 hours shift per week with the possibility of overtime as per the operational needs.At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a performance-based annual bonus.You can also take advantage of our virtual courses and e-learning, including platforms like LinkedIn Learning offer significant value to training programs and career development that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and Information Technology (IT) support. Also, to ensure your success in your new role, you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.QualificationsYoure the missing piece of the puzzle with your:Fluent in speaking and writing in EnglishHigh School Diploma and/or equivalentKnowledge of Google WorkspaceExcellent communication skills and ability to understand the callers needs to respond appropriately with actions and/or wordsMaintain composure, patience and professionalism in challenging situationsAbility to adapt your communication style to de-escalate or defuse emotionally charged situationsDemonstrated ability to remain open-minded and willing to change opinions based on new informationDemonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the scheduleAbility to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environmentTalent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolutionGood judgment, capacity to take initiative and make quick decisionsPositive and energetic personalityGreat-to-have:Experience in a monitoring station environmentExperience in a call center environmentJob Type:A bit about usWere a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.Youll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Contact CentreDo you live, breathe, and sleep customer care? We do every single one of us. We understand what a great customer experience is.We are honoured to be recognized1.16 millionTELUS TV customers15.5 millionResidential and wireless subscribersAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr