Job Title

As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.Competitive Total RewardsSo much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.Flexibility & BelongingThrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.Purpose & ImpactJoin a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.Growth That Meets Your AmbitionAccess tuition support, training and meaningful career pathways across a growing, future-focused organization.RESPONSIBILITIES and ACCOUNTABILITIESOperational ResultsProvide leadership and engage the staff to achieve or exceed performance targets.Maximize team performance through the effective and efficient utilization of resources.Promote engagement with SEs private pay business, as appropriate for client circumstance.Utilize projections in determining and forecasting resource needs.Implement communication strategies to promote a shared vision and collaborative working relationships.Engage with and support special projects or new programs as required.People Management and Team DevelopmentRegularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeths vision and strategies.Coach and manage employees with performance issues and consult appropriately with Human Resources.Interview, select, hire and onboard/orient new employees.Follow employee relations/labor relations processes and relevant policies and procedures.Facilitate and maintain team development, by providing opportunities to support staff education.Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).Quality Service DeliveryConduct complaint and incident investigations relating to client/employee issues and develop appropriate riskmanagement action plans as appropriate.Respond to client feedback and service inquiries in a responsive and timely manner.Ensure client care plans are appropriate and executed consistently by the PSW team; support followup visits in the client home at regular intervals.Communicate with staff and stakeholders in an effective and timely mannerTake appropriate action to understand and meet client needs and preclude refusals of client serviceREQUIREMENTSA regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in OntarioBachelors degree or diploma is required.Minimum 1-year leadership/management is preferred.For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years experience in a leadership capacity.A minimum of six (6) months of community nursing experience preferred.Demonstrated Saint Elizabeths values and core leadership competencies.Excellent interpersonal and verbal/written communication skills.Ability to work independently and as part of a team.Thrives in a fast-paced environment, with multiple competing priorities.Outcome-oriented and able to achieve desired results.Sound understanding of documentation standards.Demonstrated leadership skills.Excellent computer skills/knowledge and familiarity with scheduling systemsAbility to work in an on-call after hours rotationA vehicle and valid drivers license and ability to travel for meetings.Current CPR certificateWilling and able to provide care for our clients, if required.Performance management experience is preferred.About SE HealthSE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. Were also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. Were All In Together.COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at and compensation detailsWe use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new position. The hiring pay range is $50,000- $63,000 annually, based on experience. #J-18808-Ljbffr