Job Title

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and the customer experience.ResponsibilitiesMaintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:Producing order pick lists, multiple times per day as requiredEnsuring hold orders are executed within 24 hours of receiptInputting shipping confirmations into the database in a timely mannerOrganizing picking route based on volume and customer express ordersProcessing and updating all orders on proper systemsPackaging and preparing orders for shippingEnsuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:Footwear items are checked for mismatesProduct checked for quality, newness, and damagesLabel orders are correct for their proper destinationUpdating and maintaining all systems accordingly by:Following up on order notifications on the portal and AppsPrioritizing and actioning all orders based on time sensitivityPicking, shipping, and confirming all orders in a timely mannerSecuring and safely storing all orders as requiredProcessing of customer returns that are shipped back to stores:Tracking, monitoring and logging all store returnsReviewing returned merchandise to ensure the following:Confirm customer order and returned product match the original order numberCheck for any customer notes on file from Customer Service CenterConfirm all return dates fall within the policy windowExamine merchandise to ensure it is in resalable conditionProcessing of refunds to finalize the processReturning the resalable merchandise to the appropriate departmentWork with cross functional teams to achieve high compliance of fill rates:Provide feedback to system administrator on overall programResolve compliance issues in a timely mannerEnsure CTS / Online Sales policy and procedure are adhered toOther duties and tasks as assignedTrack, record system report management:Maintain high order fulfillment rateUpdate cancelled reports twice per week and notify sales associatesMaintain filing systemOrder and replenish Wrap & Pack supplies as required based on volumeEnsure compliance with privacy policies, regulations, and cyber security measures.QualificationsHigh school diplomaVery detailed orientedProficient with computers and systems (POS, IP , CTS , SAP, etc)Highly service-oriented with exceptional organizational and follow up skillsMeasures of SuccessMeet specific standards for fill rates and order processing timelinesHigh degree of accuracy requiredExceed customer expectations (CVS)Contribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clientsHiring Range$17.60 to $32.45 (per hour)Final compensation for this position will be determined based on the detailed requirements of the position, the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, and our coveted employee discount.Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. #J-18808-Ljbffr