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Overview We are pioneers at heart. What this means is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. Thats why we hire curious, selfdriven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. With people across 20+ countries, we provide you with the best tools, global opportunities, and benefits that help you thrive. We invest in you, your growth, your team, and give you the autonomy to solve clients problems, no matter where you are in the world. Role Overview As the PMO Lead , you will be the operational architect and heartbeat of the Future of Work program. You will lead a decentralized team of Project Managers situated within specific technical PODs and workstreams to ensure global alignment, resource efficiency, and measurable business impact. You are not just a coordinator; you are a builder. You will define the ''''how'''' of our executionsetting up the processes, tools, meeting cadences, and automation layers that allow our three workstreams ( T25 Mapping, Agentic Platform Build, and Workforce of the Future ) to scale. Requirements Expert PMO Leadership: Extensive experience running complex, multiworkstream digital transformation or product development programs in a global agency or tech environment. Stakeholder Management: Proven ability to manage ''''dottedline'''' relationships and influence senior leadership (SVP/EVP level) across different regions (AMER/EMEA). AI Fluency: Deep understanding of Agentic Orchestration, LLMs, and RAG (RetrievalAugmented Generation) workflows. You should be a ''''power user'''' of AI tools. Modern Toolset: Advanced proficiency in Asana, Jira, Confluence, and the Google Workspace ecosystem (including Gemini). Methodology: Expert knowledge of both Agile and Waterfall methodologies and the ability to create hybrid frameworks suitable for rapid AI development cycles. Key Responsibilities PROGRAM GOVERNANCE & STRATEGY Establish the PMO: Define and implement the Program Management Office from the ground up, including clear Terms of Reference (ToR) for all workstreams. Reporting Lines: Provide leadership and oversight to Project Managers across the program; ensure PODlevel execution aligns with global program OKRs. Council Management: Facilitate alignment and communication between the program and our three governing bodies: Strategic & Growth Council Technical & Innovation Council Risk, Trust & Governance Council PROCESS ENGINEERING & TOOLS Standardize the T25 Methodology: Codify the sixworkshop process for client workflow mapping and futurestate blueprinting. Meeting Architecture: Design and facilitate the programs meeting cadence, ensuring highimpact outcomes for kickoffs, status updates, and roadmap reviews. System Ownership: Own the programs workspace strategy, ensuring seamless integration between Asana, Jira & Confluence, G Suite, and AI tools. AIFIRST AUTOMATION PMO Automation: Actively use AI to automate manual PMO functions, such as status report generation, risk identification, and audit queries. Tooling Innovation: Partner with technical PODs to implement Gemini and our internal assistant (''''D'''') into daily project workflows. Proactive Intelligence: Implement smart workflows to shift the PMO from reactive reporting to proactive risk mitigation and resource optimization. Key Performance Indicators (KPIs) Revenue Enablement: Support the delivery of 2.7M in T25related revenue by ensuring workstream velocity. Efficiency Gains: Deliver quantifiable efficiency improvements through ''''Phase Solutions'''' across Media, Creative, and Commerce teams. Milestone Accuracy: Ensure the delivery of the Persistent AI Assistant platform and its associated integrations by the midQ2 deadline. About You You are a ''''Benefits Backwards'''' architect. You don''''t build tech for tech''''s sake; you build it to solve the friction of modern work. You are comfortable being the final decisionmaker in highpressure environments and possess the rare ability to translate complex agentic patterns into clear, executable roadmaps for your engineering leads. We Offer 15 days Paid PTO 10 Public Holidays + Birthday off Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance) Learning & growth certifications and certifications Enhanced Family Leave (after 1 year) A flexible, hybrid working policy Buddy Program: You will be paired with a ''''Buddy'''' to help you through your first weeks at DEPT Tons of Office perks in our Toronto office: biweekly breakfasts and lunches, free snacks, and regular team events A reputation for doing good: DEPT has been a Certified B Corp since 2021 and was named ''''Agency of the Year'''' at both The Lovies and The Webby Awards Awesome clients across all industries, from local to global The opportunity for possibility: training, development, and certifications to grow your skills Global annual DEPT Cares Month: employees donate skills to support local charities Salary Range Target: 160,000 CAD - 210,000 CAD We Support You Being You DEPT is an equalopportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrierfree recruitment and selection process and workplace, regardless of anyones lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. Tell us about any accommodations you needconfidential and only used to support you. We are a B Corpcertified company passionate about purposedriven work. We hope you can feel good about DEPT''''s contributions to the world and that you have an open door for your ideas on how to make the world a better place. DEPT is a pioneering technology and marketing services company that creates integrated endtoend digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Diversity, Equity, & Inclusion At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds. If you dont meet all qualifications, applyresearch shows that women and underrepresented groups often miss out when they think they dont meet every requirement. We provide reasonable adjustments throughout the recruitment process and your time with us. #J-18808-Ljbffr