Job Title

ADP is hiring a Lead, Client Centricity SBS Canada Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? In this position, the Lead, Client Centricity, is accountable for strengthening leadership capability and accelerating a clientfirst culture across the Small Business Services (SBS) segment. This role partners with leaders at all levels to influence and enable sustained behaviour change, ensuring clientcentric leadership expectations are clearly understood, consistently demonstrated, measured and reinforced. Acting as a trusted strategic advisor, this role promotes cultural change and supports leaders in translating clientcentric insights and strategy into practical behaviours, habits and decisions that shape how teams are led, coached and supported. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. We support you all the way in your efforts to achieve, learn and grow. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, ResultsDriven and Social Responsibility. Responsibilities Drive ClientCentric Behaviours Champion a clientcentric mindset by ensuring that expected behaviours are clearly defined, understood, and consistently demonstrated. Coach and support leaders in reinforcing client first behaviours through daily conversations, decision making and performance management. Partner with leaders to embed clientcentric behaviours into expectations and ways of working. Reports on Observation, Insights and Trends Conduct strategic observations of leaders and leadership teams to identify behaviours enabling or inhibiting performance, engagement and client outcomes. Translate gathered insights, behavioural observations into actionable recommendations for the senior leadership team to address. Provide regular reporting on clientcentric trends, insights, progress and success measures to senior leadership. Enable Cultural Change Lead and/or support the design and implementation of leadershipfocused initiatives, processes, tools and framework that align and reinforce clientcentric behaviours. Ensure initiatives are aligned to SBS strategy and integrated into operating rhythms such as leadership forums, performance cycles, and talent routines. Support leaders to strengthen clientcentric coaching capability within their teams, including effective feedback, observation and accountability conversations. Establish criteria to effectively measure clientcentric success initiatives. Qualification Requirements Bachelor's Degree or equivalent in education and experience with a major area of concentration in Business Administration, HR, or Organizational Development. 35+ years experience as Professional Coach or equivalent required. 8+ years of Leadership experience or equivalent professional experience. Accredited coach training completed or in progress aligned to International Coach Federation (ICF) standards. Demonstrated ability to engage, influence and communicate with all levels of leadership. Strong understanding of culture and behaviour change, leadership coaching and clientcentric environments. Experience using data, observations and insights to identify trends and drive sustainable change. Excellent verbal and written communications skills with strong business acumen. Youll Love Working Here Because You Can Be yourself in a culture that values equity and inclusion and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fastpaced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Bestinclass benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and wellbeing. Were here to provide exceptional service to our clients, and none of that happens without each of us caring for ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Companypaid time off for volunteering for causes you care about. Go Global. With operations around the world, exciting new networking opportunities abound. ADP est la recherche dun ou dune chef, Orientation client SBS Canada Dsirezvous faire progresser votre carrire dans un environnement stable et dynamique offrant de nombreuses opportunits davancement? tesvous avide de connaissances et avezvous un intrt pour les occasions de formation continue, de perfectionnement et de mentorat? Estceimportant pour vous de faire partie dune culture qui valorise lquit et linclusion travers un environnement accueillant les nouvelles perspectives et la diversit des points de vue? Si cest le cas, cette opportunit pourrait vous intresser. Poursuivez votre lecture et jugez par vousmme. Dans le cadre de ses fonctions, le ou la chef, Orientation client, a la responsabilit de renforcer les qualits de leadership et dacclrer la culture axe sur les clients lchelle du segment des Services aux petites entreprises (SBS). Le ou la titulaire de ce rle collabore avec des gestionnaires de tous les niveaux afin de susciter et dentraner un changement de comportement durable, dans le but dassurer une bonne comprhension et une application, une mesure et un renforcement constants des attentes en matire de leadership ax sur les clients. Agissant titre de conseiller ou de conseillre stratgique de confiance, le ou la titulaire de ce rle fait la promotion du changement de culture et aide les gestionnaires transformer la stratgie et les aperus axs sur les clients en comportements, habitudes et dcisions pratiques qui faonnent la gestion, laccompagnement et le soutien des quipes. Chez ADP, notre russite passe par celle de nos employs. Nous vous donnons loccasion de mettre profit vos talents et votre point de vue uniques. Nous accueillons vos ides sur la faon de faire les choses diffremment et mieux. Nous appuions pleinement les efforts que vous dployez pour vous raliser, apprendre et crotre. Si la russite vous motive, vous tes votre place chez ADP. Nous souhaitons que chaque interaction soit oriente par nos valeurs FONDAMENTALES : Lexpertise judicieuse, Lintgrit avant tout, Lexcellence du service, Lesprit dinnovation, Chaque personne est importante, Lorientation sur les rsultats et La responsabilit sociale. Responsabilits Favoriser des comportements axs sur le client Promouvoir une mentalit axe sur les clients en sassurant que les comportements attendus sont bien dfinis, compris et appliqus de manire constante. Accompagner les gestionnaires et les aider renforcer les comportements axs sur les clients lors de conversations quotidiennes, de la prise de dcision et de la gestion du rendement. Collaborer avec les gestionnaires afin dintgrer des comportements axs sur les clients dans les attentes et les mthodes de travail. Prsenter des observations, des aperus et des tendances Effectuer une observation stratgique des gestionnaires et des quipes de direction afin de cibler les comportements favorisant ou freinant le rendement, lengagement et les rsultats des clients. Transformer les aperus recueillis et les observations comportementales en recommandations concrtes destines lquipe de la haute direction, afin quelle puisse prendre des mesures efficaces. Fournir la haute direction des rapports rguliers sur les tendances, les aperus, les progrs et les mesures de russite en matire dorientation client. Favoriser un changement de culture Diriger et/ou soutenir la conception et la mise en place dinitiatives, de processus, dun cadre de travail et doutils destins la direction qui refltent et renforcent les comportements axs sur les clients. Sassurer que les initiatives salignent sur la stratgie de SBS et sintgrent aux mcanismes dexploitation, comme les forums sur le leadership, les cycles de rendement et les routines de gestion des talents. Aider les gestionnaires renforcer laccompagnement ax sur les clients au sein de leurs quipes, notamment au moyen de rtroaction efficace, dobservation et de conversations sur la responsabilit. tablir des critres pour valuer efficacement les initiatives axes sur la russite des clients. Exigences Baccalaurat ou formation et exprience quivalentes, avec une concentration importante en administration des affaires, en RH ou en dveloppement organisationnel. Minimum de trois cinq ans dexprience en accompagnement professionnel ou lquivalent. Minimum de huit ans dexprience en gestion ou dexprience professionnelle quivalente. Formation accrdite en accompagnement termine ou en cours conforme aux normes de lInternational Coaching Federation (ICF). Capacit prouve engager et influencer tous les niveaux de direction et communiquer avec eux. Bonne comprhension du changement de culture et des comportements, de laccompagnement en leadership et des environnements axs sur les clients. Exprience relative lutilisation de donnes, dobservations et daperus pour reprer les tendances et entraner un changement durable. Excellentes comptences en communication, lcrit et loral, et bon sens des affaires. Vous Aimerez Travailler Ici Parce Que Vous Pourrez tre vousmme dans une culture qui valorise lgalit et linclusion et qui cre un espace scuritaire favorisant les points de vue et les ides diversifis. tre votre place en vous joignant lun des neuf groupes de ressources dentreprise afin dinteragir avec des rseaux et des allis mondiaux avec qui vous avez des intrts et des expriences en commun. Faire avancer votre carrire dans un environnement agile et dynamique offrant de nombreuses possibilits davancement. Apprendre sans cesse au moyen doccasions de formation continue, de perfectionnement et de mentorat. tre en pleine sant. Vous profiterez des meilleurs avantages sociaux ds le premier jour, parce que des associs en bonne sant sont des associs heureux. Vous concentrer sur votre sant mentale et votre bientude. Nous sommes l pour offrir un service exceptionnel nos clients, et cela serait impossible si nous ne prenions pas soin de nous et ntions pas l pour nous entraider. Vous joindre une entreprise qui sengage redonner aux communauts dans lesquelles nous travaillons et vivons, et avoir une incidence positive durable sur cellesci. tre rmunr(e) pour donner au suivant. Vous pourrez profiter de congs pays par lentreprise pour faire du bnvolat pour des causes qui vous tiennent cur. Rseauter linternational. Grce nos activits partout dans le monde, les nouvelles occasions intressantes de rseautage abondent. Compensation Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $99,700.00 - CAD $149,700.00 / Year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP We are a comprehensive global provider of cloudbased human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a downtoearth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPs operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values. We use an artificial intelligence tool during the initial prescreening process. #J-18808-Ljbffr