A leading consulting firm is seeking a Program Manager in Vancouver to drive Quality Excellence and Management initiatives across contact center operations. The ideal candidate will have at least 5 years of program management experience, particularly within a contact center environment. Responsibilities include defining quality metrics and leading programs that enhance customer experience, utilizing data-driven insights. Strong collaboration skills are essential as the role will involve partnerships across various business units to ensure strategic goals are met. #J-18808-Ljbffr
Job Title
Quality Program Manager — Contact Center, 10-Month Contract