Job Title

Big Ass Who? We didnt set out to start a fan company. We set out to solve a problemworkplace discomfort. (Sorry, HR, not your kind.) Facilities become furnaces during the summer, but businesses still expect peak performance and productivity. Without providing the basic human right of comfort, thats just asinine. Seeing how overhead fans cooled California dairy cows begged a massive question for our founder. Can a fan be made to revolutionize comfort for people? he uttered. Thats when the HVLS Fan Company was bornwith the firstever patented highvolume, lowspeed fan. But that name? BORing. And customers knew it. We kept getting calls asking, Are you the guys who make those big ass fans? Hell yeah, we are. And Big Ass Fans was born, complete with our own cheeky donkey mascot, Fanny. Today, we dont just move air, we transform experiences. Big Ass Fans deliver comfort where it counts. We build every product like lives depend on it. Because, turns out, they do. Our success is a result of the Big Ass Fans teams innovation. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. The successful candidate will bring passion, energy, and a get it done mentality to BAF and the industrial business and contribute in a meaningful way to realize the companys full potential in the market. Opportunity Are you energized by delivering exceptional customer experiences and keeping operations running smoothly? As our Sales Operations Coordinator, youll be at the heart of our business, collaborating across departments, supporting our sales team, and helping ensure every customer interaction is seamless and memorable. In this role, youll be the goto expert for organizing information, managing requests, and keeping our teams connected. If youre detaildriven, love juggling multiple priorities, and thrive in a fastpaced environment, this is your chance to shine. Were looking for someone who brings a positive attitude, takes ownership, and strives for excellence in everything they do. If that sounds like you, we want to hear from you! Annual Compensation Range: $50,000-52,000 CAD What Youll Do Respond promptly and professionally to incoming phone calls and web chats related to customer order status. Manage and process quote and order requests across multiple CRM queues. Accurately transfer and input data between CRM and ERP systems. Verify documents and order details for accuracy, requesting additional information when required. Collaborate with crossfunctional teamsincluding Sales, Accounting, Planning, and Logisticsto gather information and ensure timely quote and order processing. Handle sensitive customer information with a high level of confidentiality and discretion. Develop strong product knowledge, including understanding SKU structures and formatting. Review customer survey feedback and identify appropriate followup actions. Act as a key liaison between internal departments to support smooth and efficient operational workflows. What You'll Bring Minimum of 1 year of experience in data entry or a related administrative role Bachelors degree (BA/BS) or equivalent combination of education and experience Highly selfmotivated, goaloriented, and an effective communicator Strong organizational skills with the ability to manage time and prioritize tasks efficiently Demonstrated ability to follow established processes while maintaining a strong sense of urgency Comfortable processing large volumes of information accurately within tight deadlines Ability to collaborate effectively with management and multitask within a fastpaced team environment Think you have what it takes, but your background doesnt perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how youll succeed with your unique skills in your application. First 90 days Every Big Ass Fans employee is essential in working towards the companys growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90day plan, youll be set up for a great first day, week, month, quarter and beyond! Heres a snapshot of the first 90 days as a BAF Sales Operations Coordinator: Days 1-30: Get to know the people: Build connections with your team, crossfunctional partners, and key contacts across the organization. Learn our products: Develop a solid understanding of our offerings, SKU structures, and how they support customer needs. Understand the processes: Become familiar with our workflows, tools, and systems to confidently support quotes, orders, and customer inquiries. Days 31-60: Participate in jobspecific shadowing to observe workflows, refine your skills, and build confidence in daily responsibilities. Take deeper dives into our systems, gaining handson experience and learning best practices for efficient, accurate processing. Strengthen your knowledge of crossdepartmental collaboration and how each team contributes to the customer experience. Days 61-90+: Become increasingly selfsufficient in your daily responsibilities, applying your growing product, process, and system knowledge. Begin performing core duties with close supervision and ongoing support from your manager and team. Continue building confidence, accuracy, and efficiency as you transition toward full independence in the role. The Interview Process Video Screen: Show us your cool skills! This will be a oneway video screen that goes through several questions for you to answer, leaving you a certain amount of time to respond. First time doing one of these? Be yourself! Some say it helps to settle your nerves by picturing the camera in its underwear. First Conversation: Youll be speaking with a BAF Recruiter! Here, youll discuss the opportunity more indepth, and talk through any questions you have, as well as cover any details that didnt come out in the video screen. Hiring Manager Interview: This will be an inperson interview with the Managing Director. In this conversation, youll review indepth details of the position, going over the daytoday operations and learn about the roles expectations. Final meeting: A virtual conversation with our VP of Channel business may take place as a final step in the process. How do you live life Big Ass Wonder what its like to walk through our Headquarters? Click here to get a virtual tour, and while youre at it, check out our Benefits and Perks! Be a part of something BIG Youre not just a member of the Big Ass Fans team; its BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and wellbeing. Come join our mission to make the world healthier, safer, and more productive to build something truly remarkable! Why havent you applied yet? Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and nonhazardous environments to avoid injury to self to coworkers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules. If you need assistance or an accommodation due to a disability, you may email us at or call us at 1.877.244.3267. #J-18808-Ljbffr