Job Title

What We Offer At Convverge, we build businesslevel applications on Microsoft Azure, SharePoint, and the Power Platform that solve complex, highstakes problems for our clients. Were regional leaders in a growing cloud technology space and were growing with it. Youll work alongside developers, architects, and designers who take quality seriously, on projects that challenge you to think beyond the task in front of you. About Our Team Were a closeknit, hightrust team that moves fast and counts on each other to deliver. Were passionate problem solvers who lead with quality, not just in what we build, but in how we work together and with our clients. We believe small, empowered teams do their best work when theyre trusted to own outcomes. That means less bureaucracy, more accountability, and the kind of environment where your contributions are visible and your growth is real. We value diverse backgrounds and experiences, because the best solutions come from teams that dont all think the same way. About The Role This is a Tier 2/3 technical role, designed for someone who owns problems end to end and operates comfortably beyond traditional help desk boundaries. As an IT Support Engineer, you will be responsible for diagnosing, resolving, and preventing complex technical issues across endpoints, Microsoft 365, Azure, networking, and security. You will take issues from first report through root cause analysis, remediation, documentation, and longterm improvement. This role is ideal for someone who enjoys handson technical work, accountability, and continuous learning and who wants meaningful exposure to production cloud and security environments without being purely architectural. Core Responsibility: EndtoEnd Ownership Own incidents and problems from intake through resolution and closure Perform root cause analysis and implement permanent fixes Coordinate with senior engineers, vendors, and clients while retaining ownership Ensure issues are stable, secure, documented, and understood Proactively identify risks, technical debt, and improvement opportunities Key Responsibilities Advanced Support & Problem Resolution Act as escalation point for Tier 1 and complex Tier 2 issues Troubleshoot multilayered problems across endpoints, identity, networking, and cloud services Resolve issues independently whenever possible Validate fixes and ensure no downstream impact Endpoint Management, Patching & Packaging Own endpoint health and compliance across assigned clients Manage OS and application patching strategies Package, test, and deploy applications using Microsoft Intune Support device provisioning and lifecycle management (Autopilot, replacements, refreshes) Identify patching failures or configuration drift and remediate Microsoft 365 & Azure (HandsOn) Administer Microsoft 365 services (Entra ID, Exchange Online, Teams, SharePoint) Manage identity, access, licensing, MFA, and conditional access Perform Azure administration and troubleshooting (VMs, networking, identity integration) Execute production changes following best practices and change processes Networking & Infrastructure Troubleshoot DNS, DHCP, VPNs, VLANs, WiFi, and firewall issues Assist with infrastructure changes and upgrades Work alongside senior engineers on complex implementations Maintain accountability for resolution even when collaborating Security Ownership Treat security as integral to all technical work Respond to security alerts and incidents Assist with Defender, endpoint protection, email security, and baseline enforcement Identify insecure configurations and proactively recommend remediation Documentation & Continuous Improvement Document root causes, fixes, and preventive actions Create reusable knowledge base and runbooks Identify recurring issues and drive longterm solutions Contribute to automation, standardization, and service quality improvements Qualifications And Experience 46 years of progressive IT experience (Tier 2+ or MSP/consulting preferred) Strong troubleshooting skills across Windows, endpoints, and cloud services Handson Microsoft 365 administration experience Working knowledge of Azure AD / Entra ID, Intune, and patching Solid understanding of networking fundamentals Comfort making changes in production environments Strong communication skills and clientfacing professionalism Preferred Qualifications And Experience MSP or consulting background Azure infrastructure experience PowerShell scripting and automation Security tooling exposure (Defender, MDR/XDR) Microsoft certifications (MD102, AZ104, MS102, AZ500) Benefits Competitive salary and benefits package. Opportunity to join a growing dynamic team. Career advancement and professional development opportunities. Work with cuttingedge technologies and industryleading clients. What we Expect Our team shows up ready to do great work, and we expect the same from you. We collaborate, take ownership seriously, and hold each other to a high standard. In return, youll find a team that has your back and clients who genuinely value what we build together. What we Value Our company leads with a valuesbased mindset, and we believe the best career matches happen when personal values align with ours. Before you apply, take a moment to review our five core values we think its worth your time. Application Process If this sounds like the right fit, wed love to hear from you. Submit your resume and a cover letter telling us about your experience and why Convverge is the right next step. #J-18808-Ljbffr