Job Title

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig. Eden Park Eden Park Inc. (''''EdenPark'''') is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. About the Role Reporting to the Vice President of Operations, the Senior Manager of Strategic Initiatives & Projects drives crossfunctional collaboration to deliver highimpact initiatives that enhance operational efficiency and align with strategic goals. Acting as both a subject matter expert and project manager, this role serves as the primary liaison with key vendor partners, including providers of Loan Origination and Loan Management Systems. You will lead coordination between internal teams and external stakeholders, ensuring business requirements are translated into effective solutions and projects stay on track. Additionally, you will evaluate existing processes, identify opportunities for improvement, and recommend actionable strategies, while keeping senior leadership informed of progress and outcomes. Accountabilities Include Manage assigned projects Outline objectives, initiate discovery, recommend courses of action Set meetings with stakeholders, set agendas, record minutes, capture takeaways, follow up with stakeholders on action items Create detailed project plans, including key milestones, timelines, dependencies, and track and communicate project progress Manage Project Budgets Ensure projects costs are approved, track vendor work and ensure projects are kept on budget Review and approve project invoices ensuring adherence to agreements Manage annual project budgets Ensure project/initiative requirements meet business needs Gather highlevel business requirements from stakeholders and relay requirements to external or internal stakeholders Ensure business requirements are translated into appropriate technical requirements Obtain feedback and signoff from relevant SMEs for all requirements, technical or otherwise Liaise with external vendors and ensure all Statements of Work, Business Requirements, and Solution Documents are sufficient Troubleshoot Project Issues Coordinate with 3rd party vendors and internal stakeholders to find solutions to problems with urgency Escalate issues as needed to ensure timely resolution Lead System/Platform Enhancements Maintain detailed knowledge of operational platforms and functionalities Act as subject matter expert for key platforms participating in User Acceptance Testing (UAT) prior to production deployments and ensure adequate testing plans are followed Plan and prepare for all system deployments coordinating with other managers to ensure all testing, training and release notes are understood in advance Coordinate and signoff on production deployments with vendor during hours of release, coordinating with internal stakeholders Evaluate Existing Processes and Investigate Solutions to Improve Efficiency Periodically review operational processes including by shadowing with front line staff Stay current with all existing or upcoming functionality on 3rd party platforms used by the business Recommend adoption of new functions or enhancements where appropriate Investigate and demo external solutions and initiate deeper discovery where appropriate Prioritize new initiatives based on need and resource availability ensuring alignment with overall strategy Act as main operational lead with key software vendors Establish and maintain effective working relationship with key stakeholders at partnering vendors and potential partner vendors Maintain regular checkins with existing vendors to ensure outstanding issues are resolved and projects are moved forward as agreed Monitoring all outstanding tickets with external vendors, tracking progress and expediting resolution Ensure Compliance with Bank Policies for launching new initiatives Coordinate with other departments at Fairstone including Strategic Sourcing, Compliance, Legals, Technology, InfoSec, etc. and obtain approvals where needed Follow all prescribed project intake processes and push to keep projects moving forward and on track Act as primary liaison between business and enterprise functions. Ensure projects adhere to the corporate project governance framework and represent the business in annual external reviews of project management controls and documentation Fulfill enterprise requirements for vendor governance including periodic vendor reviews and attestations Ensure Change Advisory Board (CAB) approvals are obtained prior to deployments, code changes or system upgrades What We''''re Looking For 5+ years working in auto lending and 2+ years working in Product, Projects, Systems or Business Analyst roles Knowledge of loan originations process including credit/underwriting, income verification, and funding Knowledge of servicing, collections and recovery operations Familiarity with Loan Originations Systems, Loan Management Systems, loan application portals and decision engines Demonstrated Project Management Experience Demonstrated Experience gathering business requirements and working with external vendors Experience with User Acceptance Testing and system deployments Proficient in analyzing technical logic and pseudocode within workflow tools and decision engines, with expertise in assessing and providing feedback on logic expressions proposed by internal and external teams Familiarity with decisionengine software preferred Excellent verbal and written communication skills, with the ability to make effective presentations and influence decisionmaking Preferred knowledge of the automotive finance life cycle, including industry regulations and best practices Detailed oriented and proven ability to multitask, prioritize workload and meet deadlines in a fastpaced environment Ability to collaborate and work in teams across functional and organizational boundaries Capable of devising strategies and translating strategic objectives into tactical execution plans Strong leadership and influence capabilities, with a proven track record of driving decisionmaking to achieve end objectives University degree or college diploma Working condition: This is a hybrid position. The Credit Manager is expected to work 3 days per week minimum at 52 Titan Road in Toronto. What You''''ll Love About Working Here Award-Winning Culture: Were proud to be recognized as a Great Place to Work Canada 2025 and one of Montreals Top Employers 2025 by Canadas Top 100 Employers. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your wellbeing. Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance. Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match. Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share. On-Site Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave top-up program to help you during lifes big moments. Community Impact: One paid volunteer day to give back to causes that matter you. For more information on who we are as an employer click here. What You Can Expect - Pay & Process Expected base salary range is $90,000 - $100,000 per year, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. If what you read excites you, wed like to hear from you! Please submit your application and well contact you if you become selected for first stages of the interview process. Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent #J-18808-Ljbffr