Job Title

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted longterm relationships with our brand partners and empowering our people to drive positive change. About The Job The Vice President of Solutions is a technicallygrounded, handson leader responsible for advising on, architecting and delivering highimpact business solutions. This leader will be ''''in the work''''partnering directly with client teams to map out complex workflows and bridge the gap between business objectives and technical execution. The VP will act as the primary liaison, capable of conducting ''''sidebyside'''' workflow analysis and communicating fluently with client IT departments to ensure seamless integration and scalability of our offerings. This role is part of a team dedicated to the development and delivery of enablement offerings while providing clear advisory services to clients on strategy and tech stack optimizations. As Vice President of Solutions, You Will Innovation & Tech Scouting: Maintain a deep, current understanding of emerging technologies and evaluate their practical application within the current service portfolio. Strategic Growth Support: Support all stages of the sales and client lifecycle by providing ''''heavy lifting'''' during discovery, solutioning, business planning and solution delivery. Handson Delivery: Actively participate ''''in the trenches'''' with client teams to ensure that proposed solutions are not just theoretical, but viable and operationally sound. Market Intelligence: Identify industry trends and derive datadriven intelligence to continuously optimize costs and results through technical innovation. Commercial & Expansion Ownership: Own problem framing and solution definition that directly enables account expansion, pipeline influence, and incremental revenue, translating insights into scoped roadmaps and monetizable initiatives. AmbiguitytoAction Leadership: Take complex, loosely defined client challenges and convert them into sequenced initiatives with framing, business casesI, driving alignment from strategy through execution to impact realization. Workflow Architecture & Design: Lead the design and planning of endtoend solutions, conducting sidebyside workflow assessments with client teams to identify efficiencies and technical bottlenecks. Technical IT Liaison: Serve as the bridge among internal sales, CX, and client IT teams as well as client CX and IT teams helping translate complex business requirements into technical specifications and viceversa at a foundational level. As Vice President of Solutions, You Need Experience: 10+ years working in a BPO, outsourced, and/or inhouse environment with a focus on tech consulting and BPO. Technical Fluency: Strong experience and understanding of Operations, workforce management (WFM), and business intelligence (BI). Communication: Ability to simplify conversations and build relationships with both internal and external stakeholders. Industry Knowledge: Proven background in leading consulting or techenabled B2B services firms. Offering Design: Expertise in multiproduct and multiservice line design, development, and implementation. Technical Communication: Demonstrated ability to talk at a foundational level with client IT teams to align on integrations, security, and platform requirements. Leadership Capabilities Strategic Visionary: A forwardthinker who can make datadriven business decisions while maintaining an eye on futurestate technology. The ''''PlayerCoach'''' Mentality: An organized leader who finds energy in doing the work, not just delegating it; comfortable rolling up sleeves to solve workflow logic alongside a team. Quick Learner: Must be eager to independently learn and master the latest technologies, solutions, and platforms. Collaborative Leader: A ''''horizontal'''' leader who works cohesively across Operations and CX departments to drive value. Analytical Prowess: Ability to identify industry trends and translate them into commercially successful service lines. Culture Fit & Impact Integrity & Ethics: High intensity and passion balanced with honesty and professional integrity. Results Oriented: A strong focus on execution. Success is judged on what is implemented and delivered to the client, not what is proposed. Collaboration: Excellent collaboration and consensusbuilding skills. Enthusiasm: A creative leader with a growth mindset who can inspire a fastgrowing and ambitious organization. IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. Benefits of Working as a Vice President of Solutions Industryleading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities #J-18808-Ljbffr