Job Title

Bilingual Claim ManagerLocation: Remote, or if local to an office, hybrid - Kingston, Toronto, or MontrealThe total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidates skills and experience, as well as internal equity.Empire Life is looking to hire a Bilingual Claim Manager to join our Group Operations team! We are actively seeking candidates to fill a current, open position. Why pursue this opportunityImpactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.What youll be working onInvestigate, evaluate and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non-medical factors, contract terms and department/industry protocols within established service standards Manage active claims duration by utilizing best practices Interview claimants and employers through telephone interviewsBased on department standards, ensure proactive and timely communication with our customers regarding claim status and developmentsFormulate and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work; interact with and appropriately challenge treating physicians and employers; make referrals for independent medical assessments and third party organizationsCollaborate with in-house return to work facilitators to design and monitor return to work programsCollaborate with team members to exchange ideas, gather information and offer solutions on claims Accountable for positive file resolution and appropriate outcomesWhat were looking for you to haveBilingualism in French and English is required2+ years work experience in disability claim managementKnowledge of medical terminology and Disability Management best practices/protocolsKnowledge of relevant provincial employment legislation and legal requirements Strong experience with word processing, spreadsheets, email, internet and database softwareCompletion of a post-secondary courses in kinesiology, anatomy, biology, life sciences or rehabilitationWell-developed verbal/written communication and interpersonal skillsWell-developed customer relations skillsAbility to work independently and as a collaborative team member Ability to prioritize and balance multiple tasks Ability to analyze, evaluate, negotiate, make decisions and resolve problemsAbility to apply policy terms and adjudication guidelines LOMA 280, 290, HIAA, CEBS - GBA are assetsIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Hybrid work modelCompetitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsAccess to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.Competitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .