Job Title

Company DescriptionCS-1 Transportation Inc. is a full-service transportation and logistics company offering solutions such as full truckload (FTL), less-than-truckload (LTL), expedited ground, air, and ocean services. We deliver a comprehensive range of integrated logistics products and services from a single source. Committed to reliability and efficiency, our goal is to provide exceptional transportation services tailored to meet the unique needs of our clients.Role DescriptionThis is a full-time on-site role located in Burlington, ON for a Logistics Coordinator. The Logistics Coordinator will need to enter orders into the TMS system. They will need to find trucks for customerorders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers. Trace and track loads on weekends.ResponsibilitiesField and direct all incoming phone calls as requiredRespond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates (when shipping day of)Direct any e-mail / phone calls / faxes or PDF files to the correct department or personResponsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses,contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.Carrier search and rate negotiation (accessing TMS History as leverage)Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed uponConfirming customs broker information and entering into TMSSaving all documents (BOLS/Customs docs/Packing lists) to the serverSaving all emails with spot quotes to the serverSetting up correct e-mails for all customer and carrier for updates and trackingEnsuring Carriers have insurance, and an acceptable safety rating before securingResolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customerAdditionally, you will be crossed trained how to work in customer service, especially on weekends:To handle all aspects of the companys operations from phone calls to dealing with carriersTo track and trace current loadsInform the customer the whereabouts of their freight via email, or phoneCollect POD from carriers within a reasonable amount of timeAdd carrier packets and update profilesUpdate shippers and consignee profilesTo assist in saving documentation, customs docs and facilitating the docs to carriersQualificationsExcellent verbal and written communication skills.Extensive knowledge of customer service procedures and principles.Organized with attention to detail takes pride in workMulti-tasker with strong ability to prioritize effectivelyAbility to adapt to new software with strong typing skillsAbility to resolve customer complaints and issues while maintaining a professional and calm demeanorExcellent problem-solver skills, very resourcefulStrong ability to prioritize effectivelyProficient in Microsoft Office Suite or related softwareTakes pride and ownership of workTransplus or Fleet Manager experience is a plusPrevious Industry experience is a plusDisclosure StatementsThis positionisnot for an existing job vacancy. Please note that wedo not useArtificial Intelligence (AI) to screen candidates.Job Types: Full-time, PermanentPosition:Logistics Coordinator (12hr)Job Type:Full-time, PermanentSalary:$50,000 - $65,000 (based on experience)Hours:12 hour shifts (1 hour break) - Rotation every (4) days. (four days on, four days off)Includes weekends and statutory holidaysRequires coverage of overnight shifts (7pm to 7am) due to vacation and sick time.Location:Head Office - 5026 South Service Road, Burlington, ONOffice or Hybrid:Office based position