Job Title

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores. At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our companys growth, ensuring we attract, develop, and retain A Players who drive our mission forward. Overview of the Role We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, fulltime position reporting to the Senior Director of Software Engineering. This role is accountable for team performance, delivery predictability, engineering standards, and crossfunctional collaboration while ensuring strong alignment with Upshops business and customer priorities. Responsibilities Lead and manage engineering teams as they design, build, test, and deliver highquality software on schedule, balancing efficiency, cost, and customer satisfaction. Hire, onboard, train, and develop engineering talent; conduct regular oneonones, performance reviews, and team meetings to support career growth and performance objectives. Set clear team goals and objectives aligned with departmental and company priorities. Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution. Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines. Design, code, review, and guide development of customerfacing features and backend services using technologies such as C#, React, PHP, and cloudnative services. Participate in architectural discussions and guide teams on NTier architectures, microservices, and cloudbased solutions. Promote engineering best practices, including clean, maintainable, and defectfree code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps. Support testing cycles and postproduction deployments to ensure stable, reliable releases. Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work. Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions. Monitor and report on team progress, sprint velocity, throughput, and delivery health. Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health. Encourage and guide responsible adoption of AIassisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency. Contribute to technology and product roadmap planning for businesscritical applications under the guidance of the Senior Director of Software Engineering. Qualifications About You Strong people management and leadership skills with the ability to coach, motivate, and develop highperforming teams. Solid understanding of ObjectOriented Programming (OOP/OOD), functional programming, and NTier architectures. Experience working with cloudbased, microserviceoriented systems. Strong written and verbal communication skills with the ability to work effectively with both technical and nontechnical stakeholders. Strong organizational, analytical, troubleshooting, and problemsolving skills. Customer, service, and resultsoriented, with a strong sense of ownership and accountability. Processoriented and able to operate effectively in a fastpaced environment with minimal supervision. Experience & Education Bachelors or Masters degree in Computer Science, Engineering, or equivalent experience. 6+ years of professional experience across the full software development lifecycle. Handson experience with: C#, PHP, Laravel Framework Azure Cosmos DB, Azure SQL, MS SQL, and ODBC Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps. Experience working in agile development environments using tools such as JIRA and GitLab. Familiarity with CI/CD pipelines, release management, and deployment automation. Experience using DataDog or similar observability and monitoring tools. Understanding of testdriven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test. Knowledge of Linux and Windows operating systems, commandline tools, and basic scripting (PowerShell, Bash). Comfortable guiding teams in the use of AIassisted development tools such as Cursor. Ability to adapt to change and thrive in a dynamic, fastpaced environment. Preferred Qualifications (if applicable) Experience working with large enterprise software deployments and solutionbased products. Exposure to retail grocery, food retail, or large enterprise technology environments. Experience working in crossfunctional, fastgrowing organizations. #J-18808-Ljbffr