Job Title

IT Systems Administrator Were looking for an IT Systems Administrator to join our Vancouver office. In this role, youll be responsible for handling Tier 1 level support encompassing all aspects of technology within the company. This includes troubleshooting and resolving issues related to workstations, servers, printers, networks, cell phones, smartboards, and software. Supports the IT Administrator on various projects and tasks to enhance the overall IT infrastructure and service delivery. An ideal candidate has a minimum of 2 years experience working as a Helpdesk technician that is looking to grow and develop their career in a top-tier, dynamic firm. If youre drawn to innovative design, ambitious structures, and a workplace that values your well-being both inside and outside the office, we encourage you to apply! At Fast + Epp, our core purpose is to advance structural design and propel architectural imagination. We strive to manifest this core purpose in the designs we produce, the community we have created, and the professional development opportunities we provide for our staff. Were looking for individuals who approach problems with genuine curiosity; people who instinctively ask, Is there a better way to do this? We value those who will bring diverse experiences and perspectives to our team, those who thrive in collaboration, and recognize that every interaction is an opportunity to learn something new. Were searching for individuals who lead with integrity that are honest, reliable, and good listeners. Primary Responsibilities Monitor, triage, and respond quickly to incoming IT issues and requests, ensuring all are logged and tracked in the ticketing system Provide technical support in person, over the phone, and via remote support tools Build and deploy new client desktops and laptops in-house and remotely Facilitate onboarding sessions with new employees Provide support for meeting room equipment Help maintain and update the companies IT asset list for hardware and software Write knowledge base articles and guides Keeps internal documentation current Owns monthly phishing campaigns and training Build and adjust automations and workflows to improve ticket management system Work with third-party support for warranty or software-related requests Monitor the Remote Management & Monitoring (Ninja RMM) suite for alerts or alarms that require troubleshooting Assist IT Administrator with planning, implementation, maintenance, and documentation related to network infrastructure Assist with Azure app deployment via Intune Provide coverage for IT Lead How you fit into the team You report directly to Director of Operations. You work closely with IT Lead. What you bring to the table Minimum 2 years of experience working as a Helpdesk technician Certificate/Diploma in a Technology related area of study or equivalent experience Ability to communicate courteously and professionally Ability to work independently and in a team setting A passion for IT and solving IT problems Fast turnaround of customer requests Escalate service requests that require higher level support Intermediate understanding of operating systems, business applications, printing systems, and network systems Service awareness of all organization''''s key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Why work for Fast + Epp? At Fast + Epp, we strive to be more than a typical engineering firm. Our team is made up of musicians, volunteers, athletes, artists, parents, and community members; people who bring their full selves to work.We care about creating a workplace where people feel connected, supported, and inspired. From team socials and shared activities to flexible workdays that support life outside the office, we work intentionally to build a positive and collaborative environment. As we grow, we remain committed to maintaining a design studio atmosphere where creativity is encouraged, ideas are welcomed, and thoughtful problem-solving drives what we do. What we offer The opportunity to work on exciting and technically challenging projects with an industry leader A strong commitment to professional growth, including mentorship and clear career progression pathways, and support for courses, conferences, exams, and professional memberships Flexible working hours that support work-life balance Comprehensive bonus programs A supportive and approachable leadership team Long-service recognition, including sabbatical opportunities that allow employees to recharge, travel, learn, or pursue personal interests Office closure between Christmas and New Years Day Health & Dental benefits, Health Spending Account, and RRSP Matching Transit subsidy Compensation $57,000 - $70,000 CAD #J-18808-Ljbffr