Job Title

Starling is the UKs first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starlings software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling''''s success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working Engine is the technology arm of Starling, headquartered in London with offices in Dublin, Sydney and the UK. We''''ve recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will be based in Toronto . We have a Hybrid approach to working here at Engine - our preference is that you''''re located within a commutable distance of our place of work in Toronto so that we''''re able to interact and collaborate in person. Travel (including international) may be necessary depending on the client and nature of the engagement. About the Role This is a rare opportunity to build something from the ground up. As Engine''''s inaugural Senior Technical Account Manager for Canada, you won''''t be stepping into an established playbook you''''ll be writing it. You''''ll lead our entry into one of North America''''s most sophisticated and tightly regulated financial markets, anchored by a strategic partnership with a major Canadian financial institution. Youll serve as the primary executive-level technical advisor for our Canadian launch client a well known digital challenger bank, backed by one of the Big Six cultivating a relationship that will define Engine''''s regional credibility for years to come. Reporting directly to the Lead TAM, you''''ll combine deep technical fluency with executive presence, bridging Engine''''s global platform capabilities and the distinct regulatory realities of the Canadian market, including OSFI guidelines, FINTRAC obligations, and applicable provincial requirements. If you''''ve been looking for a role that blends enterprise customer success, technical leadership, and genuine market-building this is it. What Youll Get to Do Strategic Client Success & Market Establishment 40% Drive the end-to-end technical success strategy for our Canadian launch client, with a clear focus on platform adoption, client satisfaction, and measurable business outcomes aligned to their Canadian market entry goals. Own and localise Engine''''s global TAM playbook for the Canadian market adapting frameworks, success metrics, and engagement models to reflect the regulatory and cultural context of Canadian financial services. Develop and execute joint success plans with the client, identifying and prioritising technical initiatives that accelerate their core use cases and long-term platform value. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs), presenting strategic insights on platform performance, feature adoption, and forward-looking value realisation to VP and CSuite stakeholders. Build and sustain trusted advisory relationships at the executive level translating complex platform capabilities into clear business value for Canadian market operations, and ensuring Engine is seen as a strategic partner, not a vendor. Technical Guidance & Incident Management 30% Own the end-to-end Major Incident lifecycle for the Canadian client driving cross-functional resolution with urgency, clear communication, and accountability across internal and client teams. Lead proactive Problem Management initiatives to identify systemic risks, address root causes, and reduce the frequency and impact of incidents over time. Serve as the Canadian client''''s primary escalation point for technical issues, maintaining composure and credibility under pressure in an environment where platform reliability directly affects financial operations. Global Strategy Execution & Product Influence 20% Ensure smooth implementation of global product updates and API changes within the clients environment, managing communication and impact assessment proactively. Gather, synthesise, and localise client feedback to surface Canada-specific product requirements translating regulatory constraints (e.g., OSFI, FINTRAC) and market nuances into actionable product inputs. Represent the Canadian clients voice in global product forums, ensuring regional strategic requirements are appropriately weighted in Engine''''s international roadmap. Engage continuously in the clients planning cycles to align Engine''''s roadmap with their critical business objectives, building Engine''''s reputation as a genuinely responsive platform partner. Knowledge Management & Regional Enablement 10% Build and maintain Canada-specific knowledge assets localised runbooks, regulatory context guides, and bestpractice documentation that will accelerate future TAM hires and enable global teams to provide effective outofhours support. Act as the goto internal expert on the Canadian client environment, proactively upskilling Sales, Delivery, and Support colleagues on Canadian market nuances, integration specifics, and regulatory sensitivities. Maintain compliance with global knowledge management standards, ensuring knowledge is accessible, current, and structured for cross-regional use. Engine operates across multiple continents, and our TAM community shares responsibility for supporting clients outside standard business hours. As part of this team, you''''ll participate in a collaborative oncall rotation approximately one weekend in every eight to ten working alongside TAMs in the UK and Australia to ensure our global client base always has access to expert support. This is a genuine reflection of how we work: as a global team, not isolated regional units. What Were Looking For 5+ years of progressive experience in Technical Account Management, Strategic Customer Success, or a comparable clientfacing role. A demonstrated track record managing toptier enterprise accounts or leading foundational client relationships in a new market or region. Proven ability to localise and execute a global strategy or methodology within a distinct regional context adapting rather than replicating. Fluency with cloudbased SaaS platforms and APIs, with the ability to troubleshoot and resolve complex technical issues independently and with credibility. Executive presence: proven effectiveness building relationships with and influencing the technical strategy of Clevel and VPlevel stakeholders. Outstanding written and verbal communication skills with a track record of translating complex technical concepts for nontechnical executive audiences, confidently and concisely. Highly Desirable Direct experience working in, or supporting clients operating in, the Canadian financial services market. Familiarity with Canadian financial regulatory frameworks, including OSFI guidelines, FINTRAC reporting obligations, and relevant provincial regulatory requirements. Experience as a firsthire or marketentry employee, with the agility and initiative that role demands. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: ~45 minutes with Lead TAM Second Interview: ~1 hour with some members of the TAM team & Client Solutions delivery team, including take home test Final Interview: ~45 minutes with our LTAM again and our VP of Client Solutions A discretionary benefits stipend, payable on a monthly basis, is provided 20 days annual leave plus public holidays #J-18808-Ljbffr