Job Title

Pay rate range- $55/hr - $58/hr. Hybrid, 2 days in office at SCC, with Wednesday as a mandatory in office day Job Description: Position Title: Hardware Asset Management Consultant Role Mandate: We are seeking a hands-on HAM Consultant to lead the installation of HAM Pro plug in, implementation and ongoing optimization of ServiceNow HAM Pro, from a business perspective. You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive). Role Responsibilities Include (but are not limited to): You will analyze the impacts of HAM Pro plug in to other modules in ServiceNow, Understand and streamline the existing processes and workflows, Design the new processes leveraging features and workflows in HAM Pro. Building dashboards and reports in ServiceNow. Execute Hardware reconciliation Must-Have Skills: Led the business implementation / enablement of ServiceNow HAM Pro in enterprise environments. Proven end to end delivery of at least one full HAM Pro implementation (design build test deploy hypercare). Deep knowledge of ServiceNow HAM Pro tables, data model, normalization, workflows, and reporting. Deep knowledge of HAM Pro impacts on other ServiceNow modules such as ITSM Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys. Integration experience with procurement or finance systems (i.e. Coupa). Experience in design and execute hardware reconciliations. Hands-on experience in managing asset classes such as servers, network devices, end user devices. Solid understanding of HAM lifecycle from ordering to disposal. Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements. Strong documentation and training skills. Excellent stakeholder management skills. Analytical mindset with clear metrics and KPI orientation. Experience in a highly regulated industry (i.e. banking) is an asset. Bachelors degree in Information Systems, Computer Science, or related field (or equivalent experience). Nice to Have Skills: HAM related certification is an asset.