Job Title

JOB DESCRIPTION Insight Global is in search of a Dispatcher for the worlds largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Dispatcher plays a meaningful role in managing towing resources to keep their vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The Dispatcher will provide outstanding customer service to their towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth. RESPONSABILITIES Direct activities related to towing operations and on-time performance goals Manage tow truck resources and assign work in an efficient manner and optimize tower productivity Plan future day resource requirements and coordinate with towers to line up required truck resources Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources Monitor transportation costs and identify opportunities for cost savings - Recruit new towers to build towing networks with added resources Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed Monitor work-in-progress & make necessary adjustments to ensure timely performance Identify and escalate issues or concerns related to transportation activities to management Form a fundamental relationship with the IAA Transportation team Establish and maintain good, positive working relationships with all tow drivers Review and analyze reports on transportation activity, including Time Performance metrics. Comply with safety guidelines along with company policies and procedures REQUIRED SKILLS AND EXPERIENCE 2+ years customer service experience 1+ years direct dispatch experience Bilingual French and English