Job Title

Company Description CS-1 Transportation Inc. is a full-service transportation and logistics company offering solutions such as full truckload (FTL), less-than-truckload (LTL), expedited ground, air, and ocean services. We deliver a comprehensive range of integrated logistics products and services from a single source. Committed to reliability and efficiency, our goal is to provide exceptional transportation services tailored to meet the unique needs of our clients. Role Description This is a full-time on-site role located in Burlington, ON for a Logistics Coordinator. The Logistics Coordinator will need to enter orders into the TMS system. They will need to find trucks for customer orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers. Trace and track loads on weekends. Responsibilities Field and direct all incoming phone calls as required Respond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates (when shipping day of) Direct any e-mail / phone calls / faxes or PDF files to the correct department or person Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise. Carrier search and rate negotiation (accessing TMS History as leverage) Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed upon Confirming customs broker information and entering into TMS Saving all documents (BOLS/Customs docs/Packing lists) to the server Saving all emails with spot quotes to the server Setting up correct e-mails for all customer and carrier for updates and tracking Ensuring Carriers have insurance, and an acceptable safety rating before securing Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly. Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer Additionally, you will be crossed trained how to work in customer service, especially on weekends: To handle all aspects of the companys operations from phone calls to dealing with carriers To track and trace current loads Inform the customer the whereabouts of their freight via email, or phone Collect POD from carriers within a reasonable amount of time Add carrier packets and update profiles Update shippers and consignee profiles To assist in saving documentation, customs docs and facilitating the docs to carriers Qualifications Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail takes pride in work Multi-tasker with strong ability to prioritize effectively Ability to adapt to new software with strong typing skills Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor Excellent problem-solver skills, very resourceful Strong ability to prioritize effectively Proficient in Microsoft Office Suite or related software Takes pride and ownership of work Transplus or Fleet Manager experience is a plus Previous Industry experience is a plus Disclosure Statements This positionisnot for an existing job vacancy. Please note that wedo not useArtificial Intelligence (AI) to screen candidates. Job Types: Full-time, Permanent Position: Logistics Coordinator (12hr) Job Type: Full-time, Permanent Salary: $50,000 - $65,000 (based on experience) Hours: 12 hour shifts (1 hour break) - Rotation every (4) days. (four days on, four days off) Includes weekends and statutory holidays Requires coverage of overnight shifts (7pm to 7am) due to vacation and sick time. Location: Head Office - 5026 South Service Road, Burlington, ON Office or Hybrid: Office based position