Job Title

The Transport Operations Manager is responsible for overseeing & optimizing the transportation processes to ensure efficient on-time deliveries and to resolve potential delays as they arise. This role involves shipment follow-up and tracking on a weekly basis, operational issue resolution, first level escalation management, and collaboration with key stakeholders such as carriers, distribution centres, and brand partners. Main Responsibilities: Operational escalations: Act as the first level of escalation for transport-related operational issues, ensuring swift resolution. Service provider & DC meetings: Conduct regular operational meetings with carriers and distribution centers to align on performance and expectations. Route management: Maintain and optimize transportation routes using SAP tables to enhance efficiency and cost-effectiveness. Allocation management: Manage the allocation of shipments to carriers and routes to balance cost, service level, and operational constraints. Claims management & LSO: Handle transport-related claims, liaise with service providers, and ensure compliance with legal and service obligations. Exception management: manage exceptions in shipping and account set-up with parcel and freight carriers, orchestrate the in- and external communication Manage Inbound transport operations and quality of service: Shipment Follow-Up: Monitor and track shipments on a weekly basis to ensure on-time delivery and resolve potential delays. Ensure accurate Shipment tracking/reporting Manage the inbound shipments and coordinate with local carriers for accurate arrival times Collaborate with DCs and ensure as planned shipment execution Monitor and improve service agreements as well as lead-times, and audit them based on SLAs Manage the escalation process for service failures to ensure corrective actions are in place Direct shipments: Oversee and coordinate direct shipments from factories to customers, ensuring smooth execution and minimal disruptions. Manage Outbound transport operations and quality of service: Oversee and actively manage Outbound shipments on a frequent basis, in alignment with the Account Manager Collaborate with DCs and Omni-channel sales teams (weekly basis) Monitor and improve service agreements and lead-times Contribute to Outbound transportation projects in close relationship with all internal/external stakeholders (DC, customs, IT, ) Support carriers performance evaluation based on our service framework in terms of reliability, quality, cost Introduce service/quality criteria defined by the management and audit them based on SLAs Manage all escalations coming from carriers, internal customers or departments resolving issues and provide solutions Retail Deliveries: Manage and oversee the delivery process for retail partners, ensuring efficient last-mile execution. *Business travel is required 20% of the time Skills & Abilities: Knowledge of supply chain management and distribution chain Knowledge of transportation modes (Sea, Air, Road freight, Parcel) Fluent in English verbal and in writing Computer skills: Microsoft Office, TMS (Transportation Management System), SAP ERP/TM is a plus Knowledge of Incoterms and Customs processes Knowledge in process management Result orientation, ability to execute operations and to take operational actions proactively Good communication - verbal and in writing Attention to details and ability to check and report factual & reliable information Structured and organized Autonomy Ability to stand back & to deal with uncertain situations, adaptation & flexibility Sense of customer service Ability to work as a team member and to collaborate Ability to analyze situations, to prioritize and to find solutions with the different stakeholders Ability to work in a multicultural environment Education & Experience: minimum 5 years professional experience in logistics/transportation Bachelors degree in logistics/transportation/supply chain or equivalent experience.