Job Title

7777 Weston Rd, Woodbridge, ON L4L 0G9, Canada Job Description Posted Wednesday, February 25, 2026 at 5:00 a.m. Sporting Life is a proudly Canadian sports lifestyle brand, inspiring people to live, enjoy, and enable the sporting life since 1979. From skiing and running to biking and tennis, we offer the best gear for those who live an active lifestyle. As part of Sporting Life Group, alongside Golf Town and Team Town, we blend sport and style to help Canadians get outside and keep moving. Why Work Here? Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you. Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family. Fun, fast-paced hybrid environment where your passion for sport and style belongs, with the ability to travel nationwide to our stores. Vendor Pro Deals and expert product training to fuel your knowledge and performance. A salary range of $70,800 - $88,500 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle. What Youll Do; The National eComm Operations Manager is responsible for driving consistent, high-performance eCommerce execution across all Sporting Life stores. This role ensures operational excellence in fulfillment, workforce planning, technology adoption, and customer experience. The successful candidate will bridge central operations and field execution to deliver best-in-class BOPIS and ship-from-store performance. National eComm Team Performance Build and manage high-performing in-store eComm teams across the Sporting Life network. Own scheduling effectiveness and roster health to ensure optimal coverage, productivity, and peak readiness. Training & Field Enablement Design and implement eComm training programs in partnership with Central Operations. Equip store teams to execute procedures consistently and adopt new systems and initiatives effectively. Operational Standards & Compliance Enforce and validate eComm operating procedures and policies nationally. Optimize in-store eComm setup and workflows to improve speed, accuracy, and efficiency. Ensure adherence to packing standards and fulfillment best practices, including BOPIS. Lead daily and weekly performance reporting, analyzing trends and actioning opportunities. Translate insights into clear field-level action plans that drive measurable improvement. Maintain strong working knowledge of Microsoft D365 and store technology platforms. Oversee equipment and technology asset management across stores to ensure uptime and readiness. Lead rollout of new initiatives and system updates, ensuring seamless adoption in the field. Partner with Central Operations on testing and validating system enhancements. Customer Experience Drive fulfillment timeliness, order accuracy, and packing standards to ensure a premium customer experience across all eComm channels. Who You Are A disciplined operation who sets clear priorities, follows through, and drives consistent execution across multiple locations. Customer-obsessed, able to translate a premium eCommerce experience into measurable standards, SLAs, and field behaviors. A coach for store teams and leaders, builds accountability, and elevates performance with clarity and respect. Comfortable using KPIs, productivity metrics, and reporting to diagnose issues and drive action. Systems-fluent and process-minded, able to connect D365 and store technology to real-world execution. A strong communicator who aligns Central Operations and the field, simplifying complexity and driving change adoption at scale. What Youll Bring 5+ years of experience in multi-location retail operations, eCommerce fulfillment, or omni-channel execution. Proven success improving productivity, compliance, and customer experience metrics. Workforce planning and scheduling expertise in a retail environment. Experience designing and delivering operational training programs. Strong analytical capability and comfort with daily/weekly performance reporting. Experience working with retail systems (D365 experience strongly preferred). Willingness to travel nationally to support store execution. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process. 7777 Weston Rd, Woodbridge, ON L4L 0G9, Canada #J-18808-Ljbffr