About the client: Our client is a full-service talent management firm partnering with founder-led companies and leading North American organizations across the full people lifecycle. They are expanding quickly through organic growth and acquisitions and, as a result, adding a VP Operations to their Burnaby, BC head office. The successful candidate will oversee operational discipline and team leadership, scaling the business without compromising our clients service standards or organizational culture. The main objective is to build and run the operating system that drives growth through strong people, clear systems, and disciplined execution. This is a full-time, permanent, and fully in-office role offering: Close mentorship from proven operators and investors Exposure to real decision-making across growth, acquisitions, and leadership The opportunity to take on expanded responsibility over time across portfolio companies Responsibilities: People & Leadership Lead the business day-to-day Hire and retain A-players Build and develop leaders so the business can rely on a strong team Operations That Drive Growth Translate growth goals into staffing and execution plans Improve utilization, speed, and throughput Remove bottlenecks that limit performance and growth Protect margins through disciplined execution Cross-Selling & Recurring Revenue Build systems that expand accounts across the client lifecycle Shift the business from one-off work to longer-term engagements Make growth more predictable and repeatable Build out a cross-selling system for our clients group of companies Sales Execution (With Leadership) Partner closely with the VP, Revenue & Client Services Enforce CRM discipline and clean pipelines Run weekly pipeline and deal accountability Ensure clean handoffs from sales to delivery Systems & Execution Run the business using EOS / Scaling Up-style cadence or similar Build SOPs that people can follow (checklists > manuals) Implement scorecards for every role Partner closely with the VP of Technology to implement the right technology and AI systems that eliminate manual administrative work and increase speed, accuracy, and scalability Project-manage initiatives end-to-end Lead clean, fast acquisition integrations Qualifications: Previous experience in a hands-on, executive leadership role with a proven track record of having scaled execution in growing, people-heavy, revenue-driven businesses Ideal areas of expertise would be: Professional services or people-heavy businesses Recruiting, consulting, coaching, HR, or talent platforms B2B SaaS or tech-enabled services businesses (especially with delivery or recurring-revenue models) Private equitybacked companies where they led operations, integration, or execution Founder-led companies that scaled and needed structure, discipline, and strong people leadership Bachelors degree in Business, Operations, or related field is preferred Track record of implementing SOPs, process improvements, and operational best practices Ability to standardize and scale operations across multiple businesses Proven ability to coach and develop high-performing teams Strong financial acumen Experience partnering with sales, finance, IT, and HR leadership Strong communicator with high operational credibility Compensation: CAD $130,000 $180,000 annual base salary Significant, uncapped performance-based upside tied directly to EBITDA growth and business results ($250k + OTE over time for high performers) Extended health benefits Paid time off Additional perks
Job Title
Vice President Operations