Job Title

Technical Support Specialist page is loaded## Technical Support Specialistlocations: Vancouver - Great Northern Waytime type: Full timeposted on: Posted Todayjob requisition id: JR101163We are SLR Consulting (Canada), an 800+ team of advisory, environmental/engineering, and regulatory professionals across Canada. We deliver environmental and sustainability services to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around sustainability. We are Making Sustainability Happen.As our new **Technical Support Specialist**, you will play an important role on a team whose work is essential to achieving this goal.**Role**The Technical Support Specialist provides advanced, in-person and remote support for end-user devices and workplace technologies, resolving incidents escalated from Tier 1 and fulfilling service requests in line with ITIL 4 best practices. The role focuses on Windows 11 endpoints, Microsoft 365, Azure AD/Microsoft Entra ID, and device management via Microsoft Intune/Endpoint Manager, with hands-on responsibilities for hardware break/fix, imaging, IMAC (installs/moves/adds/changes), and conference room/meeting tech.**Responsibilities:**Incident & Request Handling* Own and resolve L2 escalations for hardware, OS, application, and connectivity issues; document work and resolutions in the ITSM tool and escalate to L3/vendors when required.* Restore normal service as quickly as possible and manage service requests per Service Desk practice (incident/request).Endpoint & Device Management* Image, enroll, and manage Windows devices using Microsoft Intune* Handle app deployments, patching, compliance, and BitLocker.* Support Onboarding, device re-imaging, and lifecycle tasks* Maintain accurate device inventory and asset tags.Platform & Productivity* Troubleshoot Azure AD/Microsoft Entra ID sign-in, profiles, and access issues; perform password resets and basic account admin per policy.* Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office desktop), collaboration tools, printing, and basic AV/meeting room setups.Deskside / Field Work* Perform hardware break/fix on laptops, desktops, docks, and peripherals; coordinate OEM warranty repairs.* Execute IMAC activities; manage asset recovery, tagging, and disposal following process.* Provide occasional smart-hands support for local network/room equipment under guidance from L3 teams.Knowledge, Quality & Continuous Improvement* Maintain accurate ticket updates and knowledgebase articles; contribute to SLAs/KPIs and continual improvement.* Apply ITIL 4 service desk practice concepts (communication focus, user experience) in daily operations.**Working @ SLR**With us, there is no doubt youll grow your subject-matter expertise and industry knowledge. We care about investing in our employees for the long-run, and if you ask our team, theyll tell you thats just one of the many benefits of working here. We want to be a place where you can experience career growth and satisfaction for many years.**Heres what else youll enjoy as part of our team:*** Competitive total compensation package including comprehensive benefits, vacation, and a suite of wellness initiatives* The salary range for this position is $85,000.00 - $90,000.00. Final agreed upon compensation will be commensurate with individual education, professional designation, experience, internal parity, and location.* Full-time, permanent role with opportunities for professional growth and advancement**Qualifications/Education/Memberships:*** 24 years in desktop/deskside or Tier-2 support with proven L2 ticket ownership/resolution.* Strong hands-on experience with Windows 10/11, hardware break/fix, imaging, and IMAC processes.* Working knowledge of Microsoft Intune/Endpoint Manager (enrollment, profiles, compliance, app deployment) and familiarity with SCCM/ConfigMgr.* Experience supporting Azure AD/Microsoft Entra ID identities and Microsoft 365 apps (Teams/Outlook/Office).* Practical understanding of network basics (LAN/Wi-Fi/VPN) for endpoint troubleshooting.* Strong customer service, communication, and documentation skills; ability to work independently on site.**Preferred Qualifications:*** ITIL 4 Foundation/Practitioner (Service Desk practice familiarity).* Microsoft certifications (e.g., MD-102/Modern Desktop, SC-900, or equivalent) and CompTIA A+ etwork+.* Experience with Windows Autopilot, BitLocker, and Endpoint security integrations via Intune.* Exposure to macOS basics.**Core Competencies*** Advanced troubleshooting & root-cause analysis for endpoint issues in a multi-site environment.* Service mindset aligned to ITIL 4 (restore service quickly, great communications, accurate records).* Asset discipline (receipt, tagging, inventory, disposal) and change/documentation hygiene.This job posting is for an existing vacancy.Artificial intelligence is not being used to screen, assess, or select applicants.SLR strives to build diverse teams that reflect the communities we work in, and encourages applications from traditionally underrepresented groups including women, visible minorities, Indigenous peoples, people identifying as 2SLGBTQI+, veterans, and people with disabilities. #J-18808-Ljbffr