Job Title

A Team Member at a diner typically has a variety of responsibilities aimed at ensuring customer satisfaction and smooth operations in the restaurant. Here's a general job description for a diner team member: Job Title: Diner Team Member Job Summary: The Diner Team Member is responsible for providing excellent customer service, assisting with food preparation, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests. Team members work collaboratively to support daily operations and contribute to a positive dining experience. Key Responsibilities: - Customer Service: - Greet and interact with customers in a friendly, professional manner. - Take orders accurately and relay them to the kitchen staff. - Address customer concerns and complaints in a timely and courteous manner. - Serve food and beverages to customers, ensuring orders are accurate. - Ensure customers have everything they need throughout their dining experience. - Food and Beverage Service: - Assist in the preparation and plating of food when needed. - Ensure that food is served promptly, in proper portion sizes, and is visually appealing. - Deliver food and drinks to customers' tables in a timely and courteous manner. - Check on customers regularly to ensure satisfaction. - Cleaning and Maintenance: - Keep dining areas clean and organized at all times, including wiping down tables and chairs. - Clear tables of dirty dishes and utensils promptly. - Assist in cleaning and setting up dining areas before and after shifts. - Maintain cleanliness in the kitchen and frontofhouse areas as per health and safety guidelines. - Team Collaboration: - Work closely with fellow team members to maintain smooth operation of the diner. - Assist with restocking items and supplies as needed. - Communicate effectively with kitchen and bar staff to ensure orders are fulfilled accurately. - Cash Handling and Point of Sale (POS): - Accurately handle cash, process payments, and issue receipts. - Operate the POS system to enter orders, take payments, and complete transactions. - Other Duties: - Assist with opening and closing procedures, including setting up the restaurant and ensuring it is secure after service. - Follow all food safety and sanitation procedures as required by health codes. Qualifications: - Previous experience in a customer service or food service role preferred. - Ability to multitask in a fast-paced environment. - Strong communication and interpersonal skills. - Positive attitude and team-oriented mindset. - Basic math and cash handling skills. - Knowledge of food safety practices. - Ability to stand, walk, and carry food trays for long periods. Physical Requirements: - Ability to lift up to 25-30 lbs. - Ability to stand, walk, bend, and reach for extended periods. Work Environment: - Fastpaced, highenergy setting. - Requires flexibility in working hours, including nights, weekends, and holidays. This job description can be tailored based on specific diner requirements or the role's focus within the restaurant. #J-18808-Ljbffr