Job Title

Position Overview The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support to both corporate and site-based employees. Safety - Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment. - Abide by and proactively comply with company policies, procedures, guidelines and systems, as well as all relevant legislation. - Understand and familiarise oneself with site emergency evacuation procedures. Company / Leadership - Display conduct that is aligned with company core values, policies and procedures. - Lead by example and actively participate to achieve department and company goals and objectives. Behaviour / Attitude - Support and follow all lawful instructions/directives from direct supervisor. - Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace. - Ensure good, clear lines of communication between all stakeholders, including the site management team, coworkers and contractors. Knowledge / Skills - Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees. - Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded. - Keep clients up-to-date with resolution efforts on current incidents. - Be a strong contributor to IT policies and procedures. - Log calls in the ticketing system and update calls as action is taken. - Install and configure computer hardware, software, systems, networks, printers and scanners. - Undertake switching, routing and construction of firewalls when requested. - Install, investigate, diagnose and solve computer software and hardware faults. - Manage stocks of equipment, consumables and other supplies. - Install and maintain operating systems, network and application software on desktop computers. - Ensure minimal downtime to the mining operations or interruption to staff productivity. - Support operational technology systems including CITECT SCADA, seismicity monitoring, CCTV etc. - Maintain regular housekeeping procedures, including data deduplication, data backups, network optimisation and storage optimisation. - Conduct training in systems use and access. - Continuously monitor and maintain system access and security. Teamwork - Work collaboratively with others to achieve organizational goals both within own department and site wide. - Attend regular relevant site meetings to support and commit to the agreed outcomes. - Leverage the talent and knowledge within the team to resolve problems. Planning & Organisation - Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes. - Proactively identify and address hazards before they arise as issues. - Be punctual to work and all required site meetings. - Undertake other duties as lawfully instructed. #J-18808-Ljbffr