Job Title

Contract: Full Time Salary: 28,600 per annum Opened in October 2015, Hilton London Bankside represents the next generation of designled Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design. Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar. The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event. Job Description DUTIES AND RESPONSIBILITIES: We are currently looking for a passionate Food & Beverage Coordinator, to join our Food & Beverage Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Food & Beverage Coordinator, your main duties and expectations for the role will include: - Provide a courteous and cooperative service to clients and other departments at all times. - Deal with all enquiries promptly and efficiently within an 8working hour response time, or the designated time span. - Assist with quotes on all group and incentive related enquiries and be responsible for converting business within the parameters set by the Food & Beverage team. - Continuously strive to achieve maximum reservation accuracy to ensure a worldclass guest experience and accurate tracking of the business. What We Offer We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. Youll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop youll have the opportunity to explore the business with various career options. In addition, on offer: - 28 holiday days (pro rata for part time) - Automatic Enrolment into a workplace pension scheme - Heavily discounted hotel stays and food & beverage discounts - Use of Hilton team member rates, with the GO Hilton travel programme - Amazing high street and lifestyle savings for you and your family - Uniform - 24/7 Employee Assistance Programme for you and your family About Us Set in one of Londons oldest and most culturerich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of Londons most famous landmarks including Tate Modern, Shakespeares Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and within walking distance from several tube stations. - Southwark tube station 5minute walk - Blackfriars tube station 5minute walk - Waterloo Station 13minute walk - London Bridge tube station 15minute walk Role in our Family As a Food & Beverage Coordinator, key responsibilities to your role are: - Actively promote all food and beverage outlets to increase group bookings and overall visibility. - Coordinate all group booking diary with the HOD and the events team. - Manage group bookings for the outlets with clients from the introduction to the billing phase. - Manage the Director of F&B's calendar, scheduling meetings, coordinating appointments, taking meeting notes and providing general administrative assistance when needed. - Ensure that all menus for the hotel's F&B outlets are consistently updated and aligned with current offerings. - Monitor and respond to guest feedback received via generic emails, investigating and resolving any concerns efficiently. - Handle guest correspondence not related to daytoday operations, ensuring a professional and timely response. - Provide support during highvolume events by working as a host or hostess to ensure seamless service. - Assist with floor operations when required, ensuring the guest experience meets the hotel's standards. - Monitor the SAEKER compliance system, ensuring the F&B department adheres to all health and safety regulations. - Prepare Daily F&B Revenue report with data provided. - Assist with adhoc reporting requests from the Director of F&B and management team. - Manage the inventory of office supplies and collateral for the F&B department. - Process purchase orders (POs) using the Procure Wizard system and track monthly accruals. - Maintain high levels of communication within the F&B department, ensuring clear and efficient collaboration among teams. - Organise and coordinate weekly meetings, preparing agendas, tracking action items, and distributing meeting minutes. - Actively participate in the hotel's Blue Energy Committee, contributing to initiatives that enhance employee engagement and service excellence. - Perform any additional tasks or responsibilities as directed by the F&B Management team or Director of F&B. - Manage and track monthly floor walks. What Happens Next Does the Food & Beverage Coordinator suit your skillset? Apply now this takes seconds. Youll just need to provide some contact details along with a CV. Next, well review your details, and if successful well invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disabilityconfident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr